gtomega.co.uk

4.5
4.5 Based on 597 reviews

Founded in Scotland in 2009, GT Omega are a leading supplier of simulation racing equipment. Since establishing ourselves through sim racing, we have used our knowledge and expertise of racing ergonomics to successfully expand into the gaming furniture a...

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Average Rating

4.5

/
5

597 Reviews

5 Star
82%
4 Star
3%
3 Star
2%
2 Star
2%
1 Star
11%

All Reviews

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Review Time

Delivery Issues with the Service

This service utilizes a delivery partner known for poor performance. My order has been marked as out for delivery for two days now. I regret not choosing a different seller, as I would have had more confidence in timely delivery. I won't be spending any more money here.

1
Date of experience: Jan 10, 2026
Raleigh Long
Fantastic value and reliable delivery

This product offers excellent value, dependable delivery, and no hidden fees—it's superb! While the instructions might not be very helpful for those lacking experience in assembly, overall, it's a fantastic all-in-one solution for my sim racing needs.

4
Date of experience: Dec 06, 2025
Terrible product and even worse service

I ordered an ergonomic chair that was delivered to the wrong address (a delivery issue, I understand). Upon opening the package, I found all the parts haphazardly packed without any protection. The back cushion was missing, and there was a hole in the top cushion. The other parts showed signs of wear, as if they had sent a used item despite charging full price. I contacted the support team, and while one representative was helpful, another provided lackluster assistance and seemed indifferent. I requested a refund for the defective product, but they attempted to charge me for shipping costs. We eventually agreed on a replacement and a small compensation after numerous emails. The replacement chair arrived after a week, but it was even worse than the first. Although they sent the missing part this time, the mesh components were too loose to be usable. Now, I'm trying to return both chairs, which has consumed a month of my time and ruined my chances of getting a decent chair for the holidays. The quality is so poor that I can't even disassemble the base to return it. This has been a disappointing experience from a brand I once trusted, and I wouldn't recommend them to anyone. If you find yourself dealing with them, I hope it's not the indifferent representative handling your case.

1
Date of experience: Dec 06, 2025
Landon M.
The go-to place for sim racing

I've purchased several items from a reputable seller and have never been disappointed. Their products are excellent, fairly priced, and I highly recommend them.

5
Date of experience: Dec 03, 2025
Madelaine Clark
Disappointing customer service

The customer service is extremely disappointing. One representative was unhelpful, and their rewards program is misleading. If you encounter an issue, just hope for the best.

1
Date of experience: Nov 30, 2025
Judith Baker
Fantastic products and service

The products are amazing, the customer service is excellent, and delivery is incredibly fast. The only downside is how quickly I find myself spending my money on more items—I couldn't recommend them more!

5
Date of experience: Nov 20, 2025
Mirko57
Complete disappointment and frustration

I ordered a setup with a specific seat but was given no choice of courier, resulting in a delivery service that doesn't operate on weekends. When I reached out for assistance, I received vague responses. I had to take time off to accept the delivery. When it finally arrived, the instructions were poor, and their online videos didn't match the current instructions. I'm still in the process of assembling it, and I've already noticed a missing screw, which will likely cause rattling. Overall, the service and product quality from a once-trusted company have been very disappointing. I'll update once I can finish the assembly or if I receive any decent customer support.

1
Date of experience: Nov 18, 2025
Scott Johnson
Excellent quality product

The quality of the product is outstanding; the ergonomic chair is just what I needed!

5
Date of experience: Nov 17, 2025
Raife Turner
Top-tier sim rig at a great price

The pricing is excellent, delivery was smooth, and there were no unexpected costs—this product is fantastic and offers a professional, comfortable experience! If you're not confident in assembling a professional rig, the instructions might be challenging, but overall, it's a great one-stop shop for all my sim racing needs.

4
Date of experience: Nov 14, 2025
Tigerlily Barnes
Great products at a great price

The service is excellent, and the products are top-notch. I've never faced any comfort issues or creaks. The sim racing chairs are very comfortable, and the sim rigs are quite affordable. This is how it should be done.

5
Date of experience: Nov 06, 2025

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Business Details

  • Founded in Scotland in 2009, GT Omega are a leading supplier of simulation racing equipment.

    Since establishing ourselves through sim racing, we have used our knowledge and expertise of racing ergonomics to successfully expand into the gaming furniture and accessories market.

    Our focus on accessibility and value for money has earned us a reputation as a trusted brand for any budget. We build on this trust through consistent efforts to improve our products and services, while keeping costs low.See more

  • language https://gtomega.co.uk

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