Review Time
Alibaba customer service agent Anna, was very helpful in resolving my issue for an item that I purchased that I never received, it was sent by the seller to my address but unfortunately due to the couriers neglect it hadn’t been received. After speaking to a couple of different agents I finally got passes to Anna who’s was brilliant and got this resolved.⭐️⭐️⭐️⭐️⭐️ Anna and i hope Alibaba notice that you’re a great asset to the customer service team. Thank you for following everything up that you said you would. As this wasn’t the seller’s fault and they provided the evidence it was sent I will definitely shop with Alibaba again I’m sure this was just a rare occasion of courier neglect why I hadn’t received my item. Happy to shop again 😃😃😃😃😃
I made a purchase on the Alibaba website and paid directly there, which included a service fee. I also opted for inspection, but the seller refused to have the item inspected, raising a red flag. I inquired about this and discovered that the item I ordered was 90% different from what the seller intended to send; it was old and used. I reported the scam to Alibaba, and while they issued a refund, they kept the service fee. If I had paid through PayPal, I would have received a full refund. When I requested a refund for the fee, they fabricated stories to justify keeping it. I've been using Alibaba for 20 years, and unfortunately, 80% of my orders have been scams. Now it seems Alibaba is a scam itself, taking fees and failing to refund them when aware of fraudulent activity. Locate a seller and conduct your research, but avoid using their platform for payment.
Negotiating with Chinese people has always been a challenge. Some parts of their suppliers come to be very dishonest people.And Alibaba does a poor job keeping their website clean, and making sure suppliers don't lie, deceive, or send lower quality than goods, than the promised ones.Chinese people can feel ok lying to you, and Alibaba is the perfect site for them, because it may not punish it. I would use competitors.
SCAM NO PROTECTION! BE AWARE.I have been buying from alibaba for years and recently i had issues with products which i spent 20k long story short items are broken not working i have been providing videos and explanation they do not do anything about it they simple talk about something else when i say item is no sellable brother loook it is not working and they do not refund you anything so there is no protection be aware. they are a mafia. there i have been chasing for 6 months this is another case for 400 dollar and they keep saying we will refund but nothing is coming complete scam be aware!!!!!!
Transaction fees not refundedI recently encountered several issues with my orders on Alibaba.com, and unfortunately, my overall experience was disappointing.Firstly, I had issues with two of my orders (order numbers 204563062501022443 and 204562838501022443), and despite reaching out to customer service for assistance, the resolution process was slow and ineffective. The communication was lacking, and I felt like my concerns were not being adequately addressed.Additionally, I encountered difficulties with the refund process for a canceled order. Despite canceling the order promptly and not receiving the product, I faced challenges in obtaining a full refund, including the service fee. This lack of transparency and adherence to refund policies was frustrating and unacceptable.Overall, my experience with Alibaba.com left much to be desired. The customer service was lacking, the resolution process was slow, and the refund policies were not properly implemented. As a result, I am hesitant to continue using Alibaba.com for future purchases and would caution others to be aware of these issues
Shocking company. AVOID AVOID AVOID.I purchased an item through alibaba. It should have taken around 1 month to arrive. 2.5 months later and I still have not recieved it. No problem these things happen. I stared a dispute with alibaba and they have been horrendous. They go against their own terms and conditions. They won’t refund you. Instead take days to reply to you. And then tell you to wait a few days. Contact them again and they take a few more days. To tell you to wait again. This process never ends. And they won’t refund you for missing items dispute what their terms and conditions state. Trade assurance is pointless as they don’t honour it. Avoid this shambolic company and go with a different one.
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