guideone.com

4.4
4.4 Based on 2.9K reviews

GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.4

/
5

2.9K Reviews

5 Star
75%
4 Star
10%
3 Star
3%
2 Star
3%
1 Star
8%

All Reviews

Filter Reviews

Review Time

Juanita Crump
The length of time it took to decide a…

The length of time it took to decide a claim was detrimental to us.

3
Date of experience: Oct 08, 2025
Maureen
QUICK RESPONSE

QUICK RESPONSE. HANDLED FIRMLY.

3
Date of experience: Oct 08, 2025
Ethel
Very Easy contact information with our…

Very Easy contact information with our agent, adjuster and all.

5
Date of experience: Oct 08, 2025
Church
Delays in Response Time

Our filed adjuster was let go from the company and we were not informed. Our in house adjuster did not get back to us in a timely manner which caused delays in our repair work.

1
Date of experience: Oct 08, 2025
Carl Johnson
Easy to compete process.

Kaylee Feldar, Insurance Adjuster was extremely helpful during this claim. She reached out in the beginning to advise action being taken and through the entire review. Upon completion, she advised the review was complete and our check would be forwarded in a couple of days.

5
Date of experience: Oct 08, 2025
Mona
Quick response

Quick response to our flood damage.

5
Date of experience: Oct 08, 2025
Celia
The adjuster was very efficient and…

The adjuster was very efficient and showed concern for our claim request

4
Date of experience: Oct 08, 2025
David
I felt like a lot of care was given to…

I felt like a lot of care was given to our case. And although it took a little longer than expected there was always good communication.

4
Date of experience: Oct 08, 2025
Larry
Our Church Insurance Claim

Our Church filed a claim and the process went extremely well. GuideOne was there to answer any questions we had from the opening of the claim until the closing of our claim. We had no problem contacting personnel at the claims office. We are VERY pleased with the experience we had with GuideOne and I would definitely refer them to others.

5
Date of experience: Oct 08, 2025
Marc
Completely the claim In responsibly…

Completely the claim In responsibly good time

5
Date of experience: Oct 08, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs.

    Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.See more

  • email corporate-communications@guideone.com
  • call 8774484331
  • language https://www.guideone.com/

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More