gymmaster.co.uk

4.5
4.5 Based on 140 reviews

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Average Rating

4.5

/
5

140 Reviews

5 Star
84%
4 Star
4%
3 Star
2%
2 Star
1%
1 Star
9%

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Lindsay
Go To Recommendation for Gym Gear

Excellent prices for top quality equipment. Dispatch and delivery were also super speedy! I am a repeat customer and recommend highly

5
Date of experience: Mar 27, 2025
Ordered a squat step from here

Ordered a squat step from here. Delivery was less than 24 hours. Sturdy and quality piece of equipment. Would definitely order from here again.

5
Date of experience: Mar 27, 2025
Well where do I start.......

Well where do I start, please bear with me, I purchased the cable machine from this Company, arrived promptly, assembled and then realised that one of the bars at the side rub against the cable as you pull it down to work on your triceps as an example. I also realised the overall build quality was very poor it wasn't sitting level and the cable itself would get damaged pretty soon.I then contacted the so called customer service team to send this back, they made this such a nightmare for me , threatening me with senior management involvement etc. Once I did send it back they analysed it like it's a £20k machine and noticed the slightest mark, and stated it was damaged and they wouldn't refund me, and were offering £75 gift voucher to spend on the website. The easy damage on the machine shows it's very poor quality and will not last.They have my item and my money and are refusing to refund me anything, I hope it comes back on them as karma works that way.I wouldn't use this company again even if someone paid me to do so.I'm not really sure the reviews are genuine as honestly speaking this is one of the worst company's I have ever dealt with, very very bad non existent customer service.I would give a minus 10 review if I could

1
Date of experience: Mar 20, 2025
Chloe F.
Very pleased overall

Very pleased overall. Order turned up really quickly. Quality of the gym cage and all of the equipment. is very good.

5
Date of experience: Mar 05, 2025
6’ International Olympic Bar

Very happy with this bar. Good value and for my needs I feel there is no need to pay more elsewhere. It arrived extremely well packed and delivered by a friendly driver.

5
Date of experience: Mar 04, 2025
calcimo
Ordered some weights for son in law’s…

Ordered some weights for son in law’s birthday. Was given a day for delivery by their preferred courier DX. I took day off work as was given an all day window for delivery as Gymmaster don’t pay the little extra for a delivery slot. Received a message from courier in late afternoon saying unable to deliver. I had to reschedule another day and the same thing happened. Two wasted days sat in waiting. Today (day 3) I called courier midday who kindly inform me that they can only deliver parcels up to 21kg. They reiterated Gymmaster are well aware of the terms and conditions of this agreement and with my parcel being 32.5kg it will never be delivered. I have wasted 3 days of A/L waiting for a parcel. Very P’d off customer

1
Date of experience: Mar 04, 2025
Spirited_Quentin11
Great product

Great product, fast delivery and great quality. Customer service is fast, friendly and attentive would highly recommend

5
Date of experience: Mar 03, 2025
Ouaou52
Excellent gym step, and good service

Good price, good equipment and reasonably quick delivery.The step is sturdy, and neatly packs down. It is satisfyingly non slippery.

5
Date of experience: Mar 03, 2025
Romilda
Really impressed

Really impressed. I didn't spend much on my aerobic step but it's great, really happy with it. Great quality. The company also understand that communication matters, received email confirmation and was delivered really quickly. Would definitely recommend.

5
Date of experience: Mar 03, 2025
SmileRaph25
Amazing product!

Amazing product!Absolutely love the lat pull down machine. Fast delivery and very easy to set up.Wish I bought this earlier!

5
Date of experience: Mar 03, 2025

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