Review Time
WARNING: It took me 8 months and the involvement of a regulatory authority to recover my funds from this service. Following their guidance could have led to another denial from the immigration office. Their advice was inaccurate, and when I tried to complain, I was ignored for 5 months. I had to escalate my issue to the regulatory authority. ADVICE FOR OTHERS: Keep thorough documentation and do not hesitate to contact the regulatory authority if you are ignored. If I hadn't maintained my records, they might have avoided refunding me. Don't let them treat you this way.
CAUTION: It took me 8 months and the involvement of a regulatory authority to get my money back from this service. Following their advice could have led to another denial from the immigration office. They claimed I wasn't eligible for a fiancé visa and suggested applying for a visitor visa instead (my third attempt). I sought help from a different firm, which successfully obtained a Fiancée Visa in UNDER 3 WEEKS! —showing their advice was incorrect. When I tried to file a complaint, I was ignored for 5 months. I had to escalate my issue to the regulatory authority. ADVICE FOR OTHERS: Always document everything. Keep every email and call log. If they ignore you, do not hesitate to contact the regulatory authority right away. If I hadn't kept my records, they might have found a way to avoid refunding me. Don't let them treat you this way.
My partner attempted to obtain a simple tourist visa, but we decided to seek assistance. They demanded payment before any work began, unlike a professional service. I paid a £600 deposit, but communication was poor. We were ignored for months despite repeated attempts to reach out via various methods, even speaking with the owner. A representative took some details but then ghosted us. We are now considering legal action for fraud and deception. Everyone should steer clear of this service; it's hard to believe the positive reviews are genuine.
I worked with a remarkable solicitor from this firm. She embodies everything you would hope for during challenging times: prompt, knowledgeable, kind, and genuinely caring about your case. She is thorough and exceptionally skilled. I highly recommend this firm, especially her.
I reached out to this service regarding my indefinite leave to remain, and they assured me my case was straightforward. This turned out to be untrue; their communication was poor and unprofessional. I have requested a refund of my deposit for over six months, but they continue to hold my money and have repeatedly lied about processing my refund. This service shows no regard for their clients or the stress they cause.
My experience with this service has been incredibly frustrating and stressful. Communication was almost nonexistent; my assigned representative was nearly impossible to reach. Calls and emails went unanswered, leaving me confused about my case. I was wrongly advised against applying for a right-to-work extension, yet the immigration office granted it without my application. Important correspondence was delayed for nearly two months, which I received from a manager, not my representative. Instead of alleviating my stress, this service added to it significantly. Their conduct was unprofessional and showed a lack of care for clients. I also sent official complaints that went unanswered. I cannot recommend them to anyone seeking reliable legal help.
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