Review Time
Very thankful with Dhurv who have helped me so much in sorting out which is the best option for me to travel. He understands what a customer wants and his service was excellent and quick. I will definitely recommend my family and friends to contact him directly. Once again Dhurv thank you very much for your excellent service.
I recently booked tickets to India. Anish was very helpful & polite and answered all the questions very quickly and in professional way. I highly recommend Southall travels to my friends
If I could give zero stars, I would. This company is completely self-serving and only cares about money.
My family has booked with Southall Travel for years — across multiple generations. It used to be our go-to. Not anymore!
We booked flights months in advance through Southall Travel with Gulf Air for my parents to travel to Pakistan. A few weeks before departure, my father was diagnosed with cancer and was declared medically unfit to travel. He had to start treatment immediately.
We contacted Gulf Air directly, and to their credit, they were compassionate, understanding, and explicitly confirmed they would not charge us given the circumstances. However, because the tickets were purchased through Southall Travel, everything had to go through them.
This is where the problem started.
Southall Travel showed zero empathy, zero flexibility, and zero humanity — despite clear medical evidence. As many other reviewers on Trustpilot have said, once there’s a problem, they simply do not care.
We were forced to raise a dispute with Mastercard and were granted a temporary credit of around £600, pending Southall Travel not counter-claiming within 30 days. They did counter-claim. The money was taken back — during one of the most stressful and frightening times our family has ever faced.
To lose that money while dealing with a cancer diagnosis is shameful, and Southall Travel should be embarrassed. This behaviour now appears to be routine and deliberate, judging by the volume of similar complaints.
Let me be clear:
Everything is fine until something goes wrong. When it does, you will not be treated fairly, humanely, or with any respect.
This is despicable and unforgivable behaviour, especially from a company we trusted for years. That relationship is permanently over.
**Never again.**
Do not book with them, go elsewhere.
Good luck if you do — because when you need help the most, you will not be heard.
My experience with the service was frustrating. When I purchased my tickets, I specifically requested to change my return date without any additional charges. Initially, I was assured this was possible, but when I needed to make the change, I was hit with a £500 fee. The explanation given felt like a scam, especially since I was within 48 hours of purchase. I needed to extend my stay for personal reasons and was told there were no flights available on my desired date. This turned out to be untrue. After requesting a contact number for the airline, I noticed that one digit was missing, so I looked it up myself. The airline confirmed that flights were available that day and I was able to change my date for just £40. This saved me £460, which the service had tried to take from me. The airline informed me that this was a fixed rate as long as changes were made 24 hours before flying. When I reached out to the service again, Manisha stopped responding to my calls. I find the service to be dishonest and would advise others to steer clear.
I booked a short getaway in Dubai that turned into a nightmare due to misleading hotel descriptions. The noise affected our stay, and the company has not issued a refund or responded to our emails. Now, two months later, it seems unlikely we will receive a refund, and we may need to seek legal advice. I would not use this service again, but had they responded professionally, we might have reconsidered. I recommend avoiding them.
I would like to express my gratitude for the exceptional customer support I received. The representative was very courteous and resolved everything for me in just a 5-minute call. They are a true asset to the company. I'm also thankful to their manager for matching my price.
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Southall Travel (www.southalltravel.co.uk) is one of the premier travel companies in the UK, renowned for offering travellers some of the most exceptional flight deals and holiday packages to destinations worldwide. The London based company specialises in curating bespoke leisure trips, from short breaks and beach getaways to city escapes, multi-destination adventures, honeymoons, all-inclusive retreats, and family holidays.
Through collaborations with top-tier suppliers, tour operators, and airlines, Southall Travel ensures that every holiday provides not only substantial savings but also unforgettable experiences. Whether you're yearning for beach holidays on the serene islands of the Indian Ocean, vibrant city breaks in America's sparkling metropolises, exhilarating safari adventures in Africa's pristine nature reserves, or luxurious getaways to the Middle East, Southall Travel caters to all tastes and budgets. Popular destinations such as India, Dubai, Thailand, Singapore, and the broader Far East are among their bestsellers.
With extensive travel industry experience and strategic partnerships with leading airlines, hotels, and tour operators, Southall Travel brings some of the most cost-effective deals available. Their user friendly website is a treasure trove of special offers not easily found elsewhere. Moreover, a team of travel experts is available around the clock, providing personalised service and ensuring a seamless, hassle-free booking experience for every customer.
As an IATA-accredited company, Southall Travel offers financial protection through their ATOL licence (5553).
Contact Southall Travel to secure the best price with their 'Best Price Guarantee' on flight tickets, hotels, and holiday packages
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