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Harlequin Enterprises which is a subsidiary of HarperCollins Publishers U.K. which in turn owns Mills and Boon. I was looking for one of the books that Mills and Boon publishers, The Hookup/The and Sex Cure by Anne Marsh. But was unable to locate a copy anywhere. Even though it was published several years ago there wasn't a single copy to be found. When I contacted Mills and Boon I was told that they has stopped publishing the books, that they had switched from physical paper format to the more lucrative ebook format. This becoming more trendy. Especially if you can control and convince gullible individuals (readers) that this format is more desirable. Unfortunately like most of the ebook market ebooks are controlled by Amazon which has a monopoly on the market. And even if you prefer the physical paper form to ebooks sources like Kobo, Barnes and Noble and Google Play Books can't get foothold or a piece of the ebook market because of Amazon. To say that this is frustrating is an understatement.
Harlequin Enterprises which is a subsidiary of HarperCollins Publishers U.K. which in turn owns Mills and Boon. I was looking for one of the books that Mills and Boon publishers, The Hookup/The and Sex Cure by Anne Marsh. But was unable to locate a copy anywhere. Even though it was published several years ago there wasn't a single copy to be found. When I contacted Mills and Boon I was told that they has stopped publishing the books, that they had switched from physical paper format to the more lucrative ebook format. This becoming more trendy. Especially if you can control and convince gullible individuals (readers) that this format is more desirable. Unfortunately like most of the ebook market ebooks are controlled by Amazon which has a monopoly on the market. And even if you prefer the physical paper form to ebooks sources like Kobo, Barnes and Noble and Google Play Books can't get foothold or a piece of the ebook market because of Amazon. To say that this is frustrating is an understatement.
I ordered the Rachel Reid Heated Rivalry series directly from the HarperCollins website on 19 January, after spotting a decent offer. Now it’s 29 January, and the books have arrived in the most confusing way possible.Some turned up quickly. Others arrived days later. Meanwhile, I am still waiting for two books, plus one on pre-order. Ordering a box set should not feel like collecting Pokémon cards.Customer service did little to reassure me. Fiona responded, although urgency was noticeably absent. I was told the remaining books were “being picked”, a process that appears to take longer than finishing the series itself.What makes this more amusing is that TikTok influencers seem to have no trouble getting copies. While they happily flog the same books on TikTok Shop, with pristine sets ready for promotion, paying customers wait and guess.The irony writes itself. Marketing moves fast, yet fulfilment drags its feet.Nice books. Poor logistics. If you enjoy suspense, you’ll get plenty here, just not by reading.
Ordered several books using their mobile website as they guaranteed Christmas delivery.3 of the books in an order shipped, but not the other two.When I chased them, I was told they were “print on demand” editions and take 2-3 weeks to be shipped.This was not obvious on the site (on mobile it was hidden under an “about” dropdown menu) It was also not show at all during checkout, so I had no idea they would take that long.To make matters worse, they do sell these books as normal editions, their website had defaulted to the print on demand version- which is just labelled as paperback- so anyone who searches for a book on mobile and doesnt think to read the entire description (which for an Agatha Christie book I know I had no need to read) would have a clue.I requested that the orders be cancelled, or swapped to the editions that they actually stock, and I was met with condescending and unhelpful replies.I will avoid ever purchasing a book from them again,
Ordered two books in October knew there was a delay but communication could have been better, I eventuall reached out to them on November 14th asking where my books were, as they were showing in stock, had a replay back 5 days later advising they were with the courier. 5 Days later the courier told me that they had finally received my package. Really unimpressive communication and I don't appreciate being told information that is untrue. Will NEVER use this company again
I too wish I’d read reviews before ordering. Needed a music theory book urgently. Website said 3 - 5 days. Still not despatched 10 days later. Emails ignored. Cost me a wasted fee for an hours music lesson as I had no book to work from. AVOID!!!
Ordered 7 books in a series and was not told of any delays. Took around a week to be delivered with no comms on status.1 book was a different cover to the others, a more recent release - not what I ordered. I emailed 10 days ago to request a different copy but have not heard back. Pathetic.Will never order from them again.
Was sent the wrong edition of a book I ordered. Have given them a lot of my custom recently despite the terrible delays in books arriving. Had to chase the initial email a few times then got told I would be sent the correct edition. The incorrect edition arrived again and now they are just completely ignoring my emails
Awful experience. Ordered some revision books and revision cards for my son. This was nearly two months ago now. They were very delayed and came in a damaged packet with ripped covers and missing items. It took over a week to make contact with someone and they promised to send me an email so I could upload photos. 8 days later I was still chasing them for this and got told eventually I could email them with the details and a case number. It took four further emails to confirm what was missing (from the same order, with me giving them the photos and order details and book details... they still then requested the ISBN!). Finally got the parcel for the replacements today... and.... the revision cards are STILL missing. Awful delivery. Awful timings. Awful communication.
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