Review Time
I initially had hope that my issue would be resolved, but it has now been over a week. My parcel was left in a communal area, exposed to a busy street and delivered to the wrong building entirely, as indicated on the delivery notification I received. After being asked to fill out a form, which was quite challenging on my phone, I was told this was a necessary step. I got an email stating my order was delivered and handed to someone, accompanied by 'proof' photos that weren't even taken in the right country. Since then, I haven't heard anything after addressing this issue. The item was a £270 perfume meant as a special Christmas gift, and I simply cannot afford to not receive a refund.
The team I interacted with took the time to step away from their tasks to assist me, even though I was only looking for a low-cost item. I found their approach to be very respectful and thoughtful. I will definitely recommend this place to everyone, as it offers something for every budget along with great value and quality.
Disappointing experience throughout. Clearly not aligned with the values originally set up, that’s for sure. What a shame to share the rich history with my son only to be let down. I traveled to London to see an item that was unavailable, and they didn’t even have a sample. I decided to abandon that pursuit. I ordered another item which arrived damaged due to poor packing; it was clear it wouldn't survive the journey given the lack of care taken. I had hoped to purchase something else, but now I've lost all trust in their ability to handle their products.
My skin and makeup needs were thoroughly listened to, and I was provided with suitable products to try. A lovely representative helped me throughout, making me feel comfortable. I even spent the minimum amount to spin the wheel and won 10,000 points on my rewards card! I explored various brands offered as well!
Brief review: the consultant is excellent. She has in-depth knowledge of the collections, provides clear and honest recommendations, and never applies pressure. She assisted me in selecting the right piece based on style and budget, explaining all details and comparing options. Professional, calm, and with great taste. Truly exceptional service.
I arranged for a business gift for a company in the Middle East and paid $30 in shipping fees online, thinking that would be the end of it. Soon after, I was inundated with emails from the delivery service, demanding an additional $20 in customs fees. I chose this service believing they were experienced with international shipments, and I expected accurate delivery charges at the time of the order. I’m also concerned about my details being shared with the carrier. There was no clear indication that extra customs fees could arise or that I would be dealing directly with the carrier instead of the company. Initially, I thought the emails demanding extra payment were a scam. I reached out to inquire about its legitimacy and have yet to receive a response. After eventually calling, I discovered this is a common occurrence, and it was my responsibility to handle it. Naturally, I won't be using this service again for such matters.
My first visit was truly delightful, despite the busy holiday atmosphere. I particularly enjoyed my time at the fragrance counter, where the representative was incredibly helpful. I'm thrilled with the new scent they helped me select based on my spontaneous preferences. 🙌
I had a fantastic first visit during the holiday season. It was a bit chaotic with the crowds, but I especially enjoyed my time at the fragrance counter with the representative. Such a fantastic and helpful experience! I'm excited about the new scent I chose based on my random requests. 🙌
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Harrods began as a wholesale grocer' and tea merchant in east London, first opening its doors in 1834. Since then, it has grown to become the world’s most famous department store, known for its unrivalled range of luxury merchandise. As well as exclusive brands and myriad departments, one of Harrods’ most renowned attributes is its unparalleled service. Harrods continues to be guided by its philosophy of “anything is possible” and, to this day, our customers remain at the heart of everything we do. See more
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