Review Time
I ordered a mattress and window shades on November 5. The shades arrived, which gave me some hope for the mattress. Their support informed me I would receive it by November 20, but now it’s November 25 and I haven’t heard back despite multiple inquiries.
really bad customer service or lack of customer service more precisely because there is no…I ordered a mattress for my Tesla y d.10/28/24 I get no message that it is not in stock or anything. only when I have written 4 emails, 4 messages with their chat on their homepage and 2 messages on their Instagram do they respond.they write that they apologize for the lack of response and that the mattresses have been stuck in German customs but that they will send the mattress to me on 10.11.24 so that I will have the mattress on 15.10.24 at the latest.here with two days until I have to use it, they still haven't sent it, they haven't replied to my messages - so I strongly doubt that I will get either the mattress or my money back..I definitely cannot recommend buying from here
They never sent a product, $350 down the drain. It's an obvious scam, realized too late.After they failed to reply to all my emails, I checked their website and noticed that some of the contact information they use goes to a different company, "TESCAMP". Both the support number and the contact email.They also point towards a different support email at different parts of the website.UPDATE (December 5th 2024):So I reached out to Dan, the founder of Tescamp and Havnby and made him aware of the situation in Europe. He promised to initiate refunds to everyone affected by this situation and to inform every single customer.Looking at TrustPilot, it looks like he did just that and he did it very fast, I'm very impressed by that.I don't feel comfortable giving them a 1 out of 5, so I'll change my review to a 3 out of 5 for now. And I'll most likely buy their mattress when it's back in stock in Europe.Will update my vote when I get my hands on the mattress and shades.
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