hayesparsons.co.uk

4.7
4.7 Based on 40 reviews

Independent insurance broker...

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Average Rating

4.7

/
5

40 Reviews

5 Star
90%
4 Star
2%
3 Star
0%
2 Star
2%
1 Star
5%

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Jonathan Lightowler
I got in touch with Hayes Parsons due to a personal recommendation from a friend, and it proved to b

I got in touch with Hayes Parsons due to a personal recommendation from a friend, and it proved to be a great introduction. 

The personalised service that I have received, specifically from Richard Moxon (and people he has connected me with), has been fantastic. 

I have now dealt with them on multiple policies, and they have been able to manage every type of request that I’ve come to them with.

I have done new policies (for both personal and business), policy renewals, and also had to deal with a large claim for a leak at my house, which would have been an entirely different experience if I hadn’t been working with Richard/Hayes Parsons.

They’ve been able to offer me a bespoke service at very fair pricing, making the ‘value’ extremely good.

So, a strong recommendation in my book.

5
Date of experience: Jan 28, 2026
Grace Cook
A Transformative Partner for Our Growing Business

The service has been a true game-changer for our rapidly scaling startup. They go beyond merely selling us policies; they function as a proactive, knowledgeable partner who anticipates our needs as we expand. They have consistently facilitated our coverage growth smoothly, ensuring we are safeguarded at every new stage of our business. We never need to pursue them. They are always one step ahead, offering advice on emerging risks before they escalate into issues. One representative is particularly exceptional. His extensive understanding of our specific business environment and the broader industry is invaluable. This expertise ensures that the guidance we receive is always pertinent and highly beneficial. For a startup, small changes occur frequently. The representative is always reachable by phone—whether for a minor update or a quick policy inquiry—making the process incredibly straightforward and stress-free. If you are a growing business, this team is essential. Highly recommended!

5
Date of experience: Dec 02, 2025
Philip Clark
An Indispensable Ally for Our Expanding Startup!

The company has truly transformed our rapidly growing startup. They don't merely sell us policies; they function as a proactive, knowledgeable partner who anticipates our evolving needs. They've consistently facilitated our coverage expansion, ensuring protection at every new stage of our business. There's no need for us to chase them; they're always ahead, advising us on potential risks before they arise. The representative is exceptional, possessing extensive knowledge of our specific business landscape and the broader industry. This expertise guarantees that the advice we receive is always relevant and immensely valuable. For a startup, frequent changes are the norm. The representative is readily available via phone—whether for a minor addition or a quick policy question—making the process incredibly smooth and stress-free. If you're a growing business, this team is essential. Highly recommended!

5
Date of experience: Dec 02, 2025
Waldo Brooks
Outstanding Service

We have been business clients of the company for many years and have consistently appreciated their personalized service and, importantly for us, the understanding that the team has of our business. They are wonderful individuals, always available for support and advice regarding policies, coverage, and claims. It’s a pleasure working with them.

5
Date of experience: Dec 02, 2025
Jackson Howard
Reliable Service Experience

We have utilized the company for our specialized insurance needs for many years and have always enjoyed a positive customer service experience. They are not hesitant to seek market comparisons to ensure they remain competitive for their clients. I would confidently recommend their services.

5
Date of experience: Dec 02, 2025
Albert Patterson
The Team is Highly Recommended

The team at the company has supported us for many years with a high level of professionalism. They are always responsive to our numerous inquiries, efficiently handling claims and ensuring optimal coverage is in place. The representative, in particular, has consistently made himself available and thoroughly addressed some of our more unique inquiries without complaint!

5
Date of experience: Dec 02, 2025
Long-term Partnership

We have collaborated with the company since 2013 and have been very satisfied with their professional and timely support throughout. Highly recommended.

5
Date of experience: Dec 02, 2025
Drake W.
Outstanding!

We have worked with a representative at the company for 4 years, and he provides an excellent service—responsive, solution-oriented, and always has a positive attitude.

5
Date of experience: Nov 26, 2025
Jacinta Anderson
A Trustworthy and Professional Broker

We have been with the company for over 20 years and have always found them to be competitive, professional, and reliable. They not only provide excellent coverage at a fair market rate, but their support during the claims process is also outstanding.

5
Date of experience: Nov 26, 2025
HT44
Exceptional Service

I have been a personal client of the company for over 15 years. They also cover most of the properties I manage in the area. I have consistently received excellent service from the account handlers over the years, and claims progress quickly and smoothly. If there are any issues, the staff's responses are always prompt and thoroughly investigated on our behalf. We have access to their friendly advisors for any queries and guidance. I have no hesitation in recommending the company to clients and colleagues.

5
Date of experience: Nov 26, 2025

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