Review Time
Hey team, its been an interesting experience. I made an online order and the order confirmation took at least 24 hours to come through. It was a click and collect. But then, nothing. I wondered if because you had a sale it might have been a while to fulfil. However after at least a week, I called the store and they were like oh yes it's here. But we hadn't been told.Then when we went into the store we were told it wasn't arriving until later. It took a while before the asked our name and then realised they were talking about a different customer and ours was in fact there!I will say, we've used the dexpress oil after the wood cleaner and the product seems amazing. Also once the drama was sorted in store, the person gave great advice and was helpful. But I do think you've got to get your systems better down pat so customers know where things are at.
My daughter told me to buy a certain colour swatch for $2 and have it posted to my home. I could have used it as a guide when buying furniture etc for our new home.Turns out she had 2 posted to her home in the country over 600kms away from me. I am guessing someone’s sent my copy to her address , same last name. I know its a trifle amount, but obviously no proper checks in place.
I chose to use Haymes premium pain based on canstar reviews and take advantage of Boxing day online special. Unfortunately the website architecture didn't perform correctly so chose to visit the Sunshine store. The personnel there knew nothing of the special but much about the product. I went home and tried a different way to navigate the website and surprisingly all looked good. I tried to choose "click and collect" from my nearest store but a pop-up stated not available at this store. So I went with home delivery. Surprisingly my order arrived the next day and had to agree best ever especially since I thought it was coming from Ballarat. Whilst looking over the label it actually came from my local store (???). Paint quality though was very good but for a couple of things. Number one is the paint dries considerably darker. I'm assuming this is designed so when applying the second coat you know where you're painting. Second is although the shop mixed the paint I thoroughly mixed it before use but every now and then I would get a white spot of undissolved paint on the wall. Not just one but several. I've never had this before. Overall though I will admit the paint quality is very good although the overall shopping experience was frustrating and confusing. I'll shop at the store next time.
I'm happy to have found such an excellent paint. Having tried Taubmans, Dulux, Wattyl, Zinsser, eColour etc etc, Haymes is by far the best product. Unlike the others that required 3 coats for a consistent finish, Haymes allows me to get away with just 1 (sometimes 2). The time saved by using 1 less coat is well worth the additional investment as this paint is more expensive. Additionally, with so many whites available I was having trouble choosing, so I did the online colour consultation which was super helpful. I ultimately chose her first recommendation, Minimalist 1 which is a lovely stone coloured neutral and looks great on the wall and matches my floor too.
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