healthnethomecare.co.uk

4.7
4.7 Based on 141 reviews

...

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Average Rating

4.7

/
5

141 Reviews

5 Star
88%
4 Star
3%
3 Star
3%
2 Star
1%
1 Star
6%

All Reviews

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Honestly Reviewed
Very poor telephone answering can take upto 30 mins plus, again I have experienced this today. My ca

Very poor telephone answering can take upto 30 mins plus, again I have experienced this today. My call is urgent as my next delivery is overdue and needed asap. You are made to feel an inconvenience I feel anyway. (actual time today to get answered was 59 minutes! totally unacceptable, not even an apology when politely pointing this out to the call centre person!]

1
Date of experience: Feb 02, 2026
Steve
A super service from start to finish. Notifications that you can rely on, with delivery times that

A super service from start to finish.
Notifications that you can rely on, with delivery times that are accurate.
Great all round service that works really well.
The delivery driver was a pleasant chap as well.
A good reliable service.

5
Date of experience: Jan 29, 2026
Betsy Patterson
Unexpected delivery confirmation message received.

I got a notification indicating my next delivery was confirmed, although I haven't approved any delivery. The app continuously mentions it cannot verify a delivery time due to a recent address change, yet I've resided at the same location for 13 years.

1
Date of experience: Dec 18, 2025
Wade
Always punctual.

Consistently on time, very polite and helpful… much appreciated.

5
Date of experience: Dec 07, 2025
Darktristor
Delivery cancelled without notice.

I received an email confirmation for my delivery, but later found out it was cancelled due to an administrative issue without any notification. I was unaware of any problems since I hadn’t received confirmation for the last two deliveries, which led to this delivery not arriving at all. The next day, I reached out to the support team (as their app and live chat were unhelpful) and after a 23-minute wait, I learned about the delivery issue, but the representative offered no further details. They did manage to schedule another delivery for two days later, which arrived on time. It's frustrating to be part of services that seem to prioritize their own interests over assisting patients, especially when they act as intermediaries. The quality of service is lacking, and communication is even worse. My experience managing medications would be greatly improved if I could handle it directly without dealing with such disorganized services.

1
Date of experience: Dec 06, 2025
TB79
Early delivery was a pleasant surprise.

The delivery arrived early, which worked out well for me, and the driver was very friendly and professional.

5
Date of experience: Dec 06, 2025
Loretta Butler
Outstanding service.

Outstanding service.

5
Date of experience: Dec 06, 2025
Rosemary H.
Medicine delivered promptly.

Medicine was delivered on time.

5
Date of experience: Dec 06, 2025
VA18
Friendly service.

Friendly service.

5
Date of experience: Dec 05, 2025
Ebony
Medicine delivered within ideal timeframe.

Medicine arrived well within the ideal timeframe.

5
Date of experience: Dec 05, 2025

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