heatexapparel.co.uk

1.4
1.4 Based on 80 reviews

...

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Average Rating

1.4

/
5

80 Reviews

5 Star
7%
4 Star
2%
3 Star
1%
2 Star
1%
1 Star
88%

All Reviews

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Review Time

Pepper Carter
Initially Skeptical but Pleasantly Surprised

I placed my order and then came across several negative reviews, which made me doubtful. However, it arrived (it claims next day delivery but arrived the following day, which wasn't a problem and might have been due to the courier). The material is nice and well-constructed. I ordered a small (I usually wear size 10/12 on top) and found it quite spacious. I charged the power pack overnight, and it's on the low setting (there are three settings); I don’t want to take it off. It’s only day one, so if anything changes, I’ll return to leave another review.

5
Date of experience: Nov 30, 2025
Alberta
Satisfied customer

I placed an order and, after seeing all the negative feedback, was not very hopeful. However, it arrived (it was supposed to be next day delivery but came the day after, which was fine and could be due to the courier). The material is nice and well constructed. I ordered a small (I’m a size 10/12 on top) and it fits quite comfortably. I charged the power pack overnight; it's on a low setting (there are three), and I don't want to take it off. It's only the first day, so if anything changes, I’ll return to leave another review.

5
Date of experience: Nov 30, 2025
Edwin Harris
Website issues and poor communication

The website URL has expired and is parked with a domain service, making it impossible to reach them via email. They seem to be a fraudulent company. I returned faulty thermal clothing, which the courier confirmed they received, but I have yet to get my refund. I will be pursuing further action to recover my money.

1
Date of experience: Jun 12, 2025
Pearl
Very disappointing experience

This company is extremely disappointing. I ordered in December 2024, and my items have yet to arrive. There is no customer service; they either ignore my inquiries or fail to address my questions. I've been informed about courier issues, which is frustrating. I feel like I've lost £250.

1
Date of experience: Apr 09, 2025
Carolina Smith
Waiting far too long for an exchange

I am still waiting for an exchange since December! The representative has been completely unhelpful. I would advise steering clear of this company. The amount of back-and-forth communication has been unacceptable.

1
Date of experience: Mar 21, 2025
ponabe99
Steer clear of this company

Steer clear of this company; it’s a scam. They take your money without delivering your order. It’s impossible to get in touch with anyone; they simply ignore your emails.

1
Date of experience: Feb 28, 2025
Patsy Smith
Still waiting for my order

I ordered heated socks on 18/2/2025 for £44, and I'm still waiting for them to arrive. This was meant to be a next-day delivery. I've sent three emails to customer service without any response. I’m not expecting them to arrive, and if they do, I doubt they will work based on the reviews I've read.

1
Date of experience: Feb 18, 2025
Rogers B.
Fraudulent company

This company is fraudulent. Do not engage with them at all. They will take your money, and you will likely never see it again. It’s shocking that such businesses are still allowed to operate.

1
Date of experience: Feb 18, 2025
Luke Lewis
Do not trust this company

Avoid this company at all costs. I have not received my refund for a return made over four weeks ago, and they do not respond to any emails. This is a complete scam.

1
Date of experience: Feb 14, 2025
Alec Sanders
Regretful purchase

I regret not checking reviews before buying, as I was recommended by a friend. I purchased a jacket on 10th February, which arrived on 12th February. I contacted them to return it due to sizing issues but received no replies to any of my emails. After further investigation, I found many comments confirming they are unreliable. I have reported them to the relevant authorities.

1
Date of experience: Feb 12, 2025

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