Review Time
We are giving Hello Cracow 100% plus for their wonderful service today. We visited Aushwitz today 18 feb and had changed the original booking with another company due to terrible reviews and wow !! wish we had had this company as our first choice!! From the start of our booking we were kept informed all the way and no question asked was any trouble . Hubert was our lead today and he was outstanding with his knowledge and spoke English very well .We were told all the time what was happening regarding entry etc Pick up was spot on and very punctual . Coach driver was also good 👍🏻 . Our guide at Aushwitz was excellent. Thankyou Hello Cracow for an amazing day . Thankyou also for the great communication throughout. AMAZING ☆☆☆☆☆ Thankyou Patrycja for your patience and hlepfullness throughout
I booked through Viator as I have many times before and the local guide hellocracow was in constant contact before the trip through what's app letting us know what the agenda was for our trip and exactly what was happening, we had a fantastic local bus driver and a very informative tour guide for Aushwitz day trip. I would recommend this tour , we were very well looked after all day
We booked the Auschwitz trip via GYG. We selected and paid for a specific time slot as aware some companies change times. Definitely worth it as mo changes in times for us. Excellent communication via WhatsApp by #HelloCracow. Answered queries timeously. Exact details sent days before trip. Opportunity given to purchase lunch box at this time which I would recommend if not taking your own food/drinks as limited time to purchase during the trip. Pick up as scheduled and tickets, with our names, given out on bus trip there. Friendly informative guides. Wouldn't hesitate to recommend and use again.
We booked auschwitz and salt mines through the hellocracow website and the response was very quick in which they asked did we want to organise everything through whatsapp which made everything easier with an option to have the driver bring a packed lunch for us. Daniel was our driver for auschwitz and was very friendly and helpful to everyone. After auschwitz we were brought back to krakow got an hour break and then collected by alex to bring us salt mines who was also friendly and very helpful. We were given a time for both collections and both drivers were on time with no delay. I would highly reccomend using hellocracow as our experience was 5 stars.
Absolutely fantastic company for excursions, we booked them twice for our trips one was to the thermal baths and then to Auschwitz-Birkenau both times the communication was excellent kept us informed both drivers were amazing and very friendly and knowledgeable absolute 5 star ⭐ service
We booked two tours, one for Wieliczka and one for the thermal baths at Zakopane. Everything was great except for the funicular at Zakopane. There I think they usually skip the queue but this time we were a group of 8 and for some reason they didn't allow it. The same thing happened to a different group but not to others. There's clearly something shady going on. Anyway the guide/driver was constantly in a rush so he lead us to cut in line,(at least one hour waiting time) which made us feel pretty awful. He was rushing at other stops too apparently due to the fact that large busses were schedueled very close to out party. He even got a speeding ticket. Wieliczka was great, I recommend just taking the bus there, the public transport is really good, the place is really incredible
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Looking for unforgettable Krakow tours led by real locals? We're here to show you the city beyond the obvious.
We’re a small, passionate travel agency based in Krakow, and for years we've been helping travelers from around the world explore this incredible city and its surroundings. Whether you're visiting for a day or a week, we offer guided tours in Krakow, day trips from Krakow, and cultural experiences that connect you with the heart of the region.
We specialize in local, authentic, and sustainable tourism. From historical landmarks to hidden corners, we help you experience Krakow the way locals know and love it.
Why Choose Us?
🧭 Local Knowledge:
We're not just guides — we're Krakow locals who know the city inside out. From iconic sights like Wawel Castle and the Main Market Square to the backstreets of Kazimierz, we’ll take you beyond the typical tourist route.
🌿 Eco-Friendly & Responsible:
We care about how we travel. That’s why we work only with trusted, eco-friendly tour providers who support local communities, care about the environment, and help us promote sustainable travel in Krakow.
✨ Personalized Experiences:
Every traveler is different — and so are our tours. Whether you prefer a small group experience (up to 30 people), a more intimate setting, or a private tour tailored just for you, we’ve got flexible options to match your style. We focus on quality, not crowds — so every tour feels personal, engaging, and relaxed.
🤝 Small Team, Big Passion:
We’re a local company that truly loves Krakow — and we love sharing it with others. With us, you’re not just another tourist. You’re our guest.
Our mission is to provide meaningful, locally rooted, and authentic Krakow experiences for travelers from around the world.
We believe travel should be more than just ticking off sights — it should be about connection. Connection to places, people, and stories.
We want our tours to leave you with not just great photos, but lasting memories, a better understanding of Krakow, and a sense that you’ve truly experienced something real.
Whether you're into history, food, culture, or nature — we’ll help you experience the best of Krakow and southern Poland with tours that are fun, thoughtful, and never rushed. Join us for a journey that goes beyond sightseeing.
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