Review Time
We booked the Auschwitz Birkenau tour together with the Salt mines on one day. We did 18,000 steps during the 12 hour outing. We were booked to be picked up at an agreed rendezvous at 09:00, which was changed to 07:30 once we had paid!! (You can call me cynical!) the earlier start meant we missed a sit down breakfast at the hotel. However, they suggested we take from the buffet and provided two boxes for us (Hotel Francheska, highly recommended.) Greg the driver from Hello Krakow was a misery, first interaction was ‘you can’t take these on’ referring to us both holding empty coffee cups and looking for a bin before getting in his people carrier.The two other couples and one other lady were good to get to know and we enjoyed their company. The Salt Mine tour is an interesting experience. The guide was very knowledgeable and we learned a lot. There are a lot of steps, mostly down but even so it took its toll on our 67 year old legs. Nevertheless, it’s worth a visit.Auschwitz and Birkenau, are everything you expect and more. We were taken back to the rendezvous point by Miserable Gregg, to be picked up by a coach that took us the 90 minute journey to Auschwitz. Again the guide was very knowledgeable at both locations. We had headphones to listen to his commentary but not at Birkenau, not sure why! Very moving experience in both museums and respect paid by visitors and guides when witnessing the exhibits. We were really impressed that the curators of the museums didn’t feel it necessary to display photos of the dead bodies, as so often exhibited suitcases, spectacles and most powerfully the amount of human hair taken from the prisoners.Very moving experiences, not for the faint hearted but a must to understand ‘man’s inhumanity man’.
Booked a Golf Buggy Tour in Krakow for the Ghetto and Jewish Quarter duration 1.5hrs. Fantastic communication via Wattsapp and Google pin drops to help us find pick up location. Great day with a friendly guide ( Thomas I think 🤔) which helped make the afternoon very enjoyable for my daughter and myself, highly recommend hellocracow.com, Graham and Toni 👍
Booked a Auschwitz trip for 11.15am which was confirmed by email. They then send a load of general information via WhatsApp which mentions the pick up time has changed. No communication via email that the time had been brought forward to 5.30am!! Don’t trust this lot, they amend your booked time just to group bookings together.
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Looking for unforgettable Krakow tours led by real locals? We're here to show you the city beyond the obvious.
We’re a small, passionate travel agency based in Krakow, and for years we've been helping travelers from around the world explore this incredible city and its surroundings. Whether you're visiting for a day or a week, we offer guided tours in Krakow, day trips from Krakow, and cultural experiences that connect you with the heart of the region.
We specialize in local, authentic, and sustainable tourism. From historical landmarks to hidden corners, we help you experience Krakow the way locals know and love it.
Why Choose Us?
🧭 Local Knowledge:
We're not just guides — we're Krakow locals who know the city inside out. From iconic sights like Wawel Castle and the Main Market Square to the backstreets of Kazimierz, we’ll take you beyond the typical tourist route.
🌿 Eco-Friendly & Responsible:
We care about how we travel. That’s why we work only with trusted, eco-friendly tour providers who support local communities, care about the environment, and help us promote sustainable travel in Krakow.
✨ Personalized Experiences:
Every traveler is different — and so are our tours. Whether you prefer a small group experience (up to 30 people), a more intimate setting, or a private tour tailored just for you, we’ve got flexible options to match your style. We focus on quality, not crowds — so every tour feels personal, engaging, and relaxed.
🤝 Small Team, Big Passion:
We’re a local company that truly loves Krakow — and we love sharing it with others. With us, you’re not just another tourist. You’re our guest.
Our mission is to provide meaningful, locally rooted, and authentic Krakow experiences for travelers from around the world.
We believe travel should be more than just ticking off sights — it should be about connection. Connection to places, people, and stories.
We want our tours to leave you with not just great photos, but lasting memories, a better understanding of Krakow, and a sense that you’ve truly experienced something real.
Whether you're into history, food, culture, or nature — we’ll help you experience the best of Krakow and southern Poland with tours that are fun, thoughtful, and never rushed. Join us for a journey that goes beyond sightseeing.
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