Review Time
Finished my first week of cooking with Hellofresh. Really happy. Very convenient having each meal in separate numbered bags. Lots of choice and I actually looked forward to cooking dinner. Im trying new meals this week so its keeping things interesting. Very fresh produce and packed well.
I’ve used Hello fresh a lot. I have the meals twice a week for two people. It’s so handy. Everything you need is in a bag freshly packed ready to use. Just follow the recipes, very easy to follow.
My husband likes to cook them too.
Delivered to wrong address and had to wait a week longer for my first delivery which I have just received and is missing a recipe card!!!! Not a good first impression, just feels like I had some food shopping delivered. Very disappointed hello fresh
Delicious and nutritious meals with decent amounts to satisfy even the most hungry. A large selection of mouthwatering menus to choose from and very easy to follow in preparation. Good selection of vegetarian and vegan dishes too, all of them quite delicious.
The food packages were excellent, no issues there. After opting out, I received a call weeks later inquiring about my experience. Everything was fine until the representative offered me a 50% discount on my next order. I declined initially, which led to a 'why not' question. After I reiterated my disinterest, he insisted on needing a date for the discount to be processed. I declined again, and all I received was a frustrated sigh before he abruptly ended the call—thankfully. In summary, the food was fantastic, but the aftercare left much to be desired.
My experience with support was terrible. I attempted to redeem three vouchers I received as a gift, but had to create an account and was informed they were expired, even though they were new. The chat with the support team took a long time and ended with no resolution.
The customer service was very disappointing. I tried to use three vouchers I received as a gift, but after creating an account, I was informed that they had somehow expired (even though I just got them). The chat with the support team took forever and produced no results.
I've repeatedly asked them to stop calling me to sign up. I've received four calls in the last two weeks, and despite asking each time to remove my number from their system, nothing has changed. I will not buy from this company again.
My order was marked as delivered even though it wasn't. I had to call twice to inquire about this, but I never got a clear answer. I'm missing key ingredients, and now I have to go buy food that should have been delivered. The app keeps telling me my internet isn't working, but it is perfectly fine!
My last two orders were never delivered, and there was a lack of communication from the company. I had to call them to learn that my deliveries wouldn't arrive. I did receive a €10 credit for the first undelivered order, but the next order also didn't arrive, and the credit was not applied again, meaning I only received compensation for one order.
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You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area.
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