hellotickets.es

3.2
3.2 Based on 25 reviews

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Average Rating

3.2

/
5

25 Reviews

5 Star
56%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
44%

All Reviews

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Review Time

Helena B.
Fake tickets and poor service!

Avoid this service! The tickets I bought are fake! I purchased two tickets for a match (€360), traveling from Barcelona, but was denied entry due to invalid tickets. Even with official confirmation from the club that the tickets were fraudulent, I'm not getting my money back and have been trying to resolve this for two months. This has been a terrible experience; I have never felt scammed like this before.

1
Date of experience: Jan 11, 2026
Marian P.
Missing tickets and no response

Where are my tickets? I emailed the support team last week but haven't received a reply. I'm supposed to take my disabled son to a match this weekend. I contacted the club about access, and they're worried the tickets might not be valid. Please get in touch with me urgently to avoid disappointing my son, who is looking forward to this Christmas gift.

1
Date of experience: Jan 06, 2026
Gwenda Carter
Refund not received for Disneyland tickets

Tickets purchased on December 22 for a trip were never delivered. After reaching out to customer service, I received an email confirming a full refund (almost €300), but I've yet to see any money returned. I've sent several follow-up emails without any response. A very frustrating experience due to the lack of communication and failure to process the refund as promised. I wouldn't recommend booking through this service.

1
Date of experience: Dec 22, 2025
Philip Cooper
Terrible experience and unresponsive support

Despite receiving a notification that my tickets would be guaranteed before the match (a football event in Italy), I was contacted two weeks prior to provide attendee data as required by authorities. After sending it, I received another alarming request to resend the information. Despite contacting support over 20 times through various channels, I got no response. I traveled without confirmation of my tickets, and just three hours before the event, I received them, but they were incorrect. I had to find a place to print them last minute in a foreign country, which was stressful. To top it off, the seats were already occupied when I arrived, forcing me to find another spot. This was a dreadful experience that I would never want to repeat or recommend.

1
Date of experience: Dec 06, 2025
Travis Cook
Questionable pricing and transparency

This feels nearly like a scam: you pay a high price for a ticket without knowing the original cost or your seat location. Later, you find out the price is three times the original and the seat is at the back of the stadium. While I understand the need for the service to make a profit, this lack of transparency feels like a rip-off, bordering on fraud. I will not use this service again.

1
Date of experience: Nov 26, 2025
Jet Carter
Positive experience overall

I had a positive experience; it was straightforward, and the tickets arrived two weeks before the game.

5
Date of experience: Nov 17, 2025
ItzRodrii
Fraudulent tickets and poor service

Fraudulent tickets and poor service! It's best to avoid purchasing anything here as the tickets are not legitimate! I bought two tickets for a match (€360), traveling from Barcelona specifically, only to be denied entry due to invalid tickets. Even with the club's official confirmation stating they were fraudulent, my money has not been refunded, and I've been fighting for it for two months. A very disappointing experience, I've never been scammed like this.

1
Date of experience: Nov 16, 2025
Invalid tickets for a special event

I purchased tickets for a match for my nephew's first visit to the stadium, but they were rejected at the entrance. It was heartbreaking to see his disappointment, and I strongly advise everyone to avoid this service!

1
Date of experience: Oct 25, 2025
Bert Anderson
Excellent experience

I had an excellent experience, with a fantastic guide. Thank you!

5
Date of experience: Oct 20, 2025
Emily Rogers
Wonderful Saronic Islands tour

I thoroughly enjoyed the Saronic Islands tour! Everything was well organized, and our guides were exceptional—explaining everything clearly and making it a fun day. One guide, in particular, was especially kind and welcoming. I highly recommend this tour!

5
Date of experience: Sep 20, 2025

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