Review Time
Had a viewing with Adele who is one of the agents as we were looking to rent an apartment. I gave mine & my partners details to Adele along with info of when we could move in, our wages & professions. I was told these details would be given to the landlord who would decide which tenants they’d like as there were a lot of viewings & interest of the property. I never heard back from Adele or anyone from Hern & Crabtree. I emailed twice for an update & to ask why we’d not had any communication but never heard anything back. I could see on Rightmove that a letting had been agreed but I’ve had no communication at all. I understand agents are busy but had an expectation that we’d hear back regardless, even if just a generic email. Quite poor service I feel, especially as I’ve had no response to any of my emails.
Throughout the complete selling process Hern and Crabtree were brilliant and professional. Gina Clements was outstanding in the way she ensured that I and my solicitor were fully updated even though the buyers solicitors made the process very difficult. I would recommend Hern & Crabtree to everyone especially Gina Clements.
Excellent experience. We had been trying to buy a house for 2 years we viewed a house and placed an offer, we were unsuccessful but H&C gave us first viewing on another property a few days later, we loved it and put in an offer which was matched, I had offered higher, a little too much though. H&C spoke to the sellers and came back with a selling price higher than previous, but lower than my higher offer - saving us a little on the mortgage, score. From this point onward, we had a relatively pain-free process, just a hiccup where a structural survey was required but it all went through fine and we're very happy with our first house.Shout out to Gina for being an excellent point of contact, helping us progress quicker.
The H&C Lettings Team found a Tenant at the rental level we wanted and finalised the paperwork within 2 weeks of being instructed. We were kept fully informed throughout and the rent arrived in our Bank account immediately ! Wouldn't hesitate to recommend them to any potential Landlords. Adele in particular deserves a special shout out for going over and above. Thank you H&C !
From the day Anna first came to my home to discuss putting it on the market, right through to the day I held the keys to my new property in my hands nearly six months later, Hern and Crabtree were by my side every single step of the way.So easy to contact the team, they were pro active in dealing with any issues, extremely professional and effective in dealing with other parties within my chain and I always knew that they would support my opinions and decisions throughout the process.Jan is superb - so brilliant at moving things along and getting to know you personally in order to ensure that she works exactly at your pace. Similarly, I always felt that Anna was only a phonecall away if I ever needed to discuss anything or had a problem that needed resolving. Hern and Crabtree Whitchurch made myself and my husband feel supported and reassured during an exceptionally stressful time in our lives. I wouldn’t hesitate in recommending them to anyone.
They were rubbish - vague in detail and absolutely awful in all of the most important ways. They recommended a gas engineer who provided us with a certificate while in the process of buying a house, only for that house to have a severe gas leak where the engineer claims to have checked a few months later. We were lucky to catch the leak early, but their lack of basic professionalism in recommending someone so unprofessional and dangerous could have been life threatening. I notified them about this and they have not bothered to get back to me, which follows the lack of basic attention from them with all other communications I have had with them to date.
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Hern & Crabtree are Cardiff’s longest-established independent estate agents.
Our highly experienced team specialise in residential sales, lettings, probate services, estate management, land and new homes, and property management services.
We are dedicated and passionate about what we do and our highly experienced teams add immense value to each unique customer journey.
Our focus is helping to sell your home in the best way possible, using our experience to make it a smooth journey for you.
A stylish, understated and trusted brand since 1849, marketing your property with Hern & Crabtree lends value to any transaction. The care we take with our advertising is second to none, and we respect and treat every client’s property with the same consideration as we would our own.
We also understand that behind every property there is a person, and that person will have a unique set of circumstances that must be considered and catered for. Always focused on transparency and communication, everything we do is built around our clients and their needs, giving them not just want they want, but also the peace of mind that the very best result has been achieved on their behalf.
We understand that moving home can be a stressful time, and our approachable and caring team are here to make sure that your experience is handled properly. We treat our clients as though they are our friends and family, perhaps that is why we have successfully helped people move for over 170 years.See more
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