Review Time
Hern and Crabtree have been absolutely fantastic. The team dealt with everything promptly and very professionally. The whole process ran smoothly from the moment I have identified the flat that I want to let to when I moved in. The agents have listened to my needs and dealt with all my requests in a timely manner. I cannot recommend enough!
As I was a first time landlord I very much appreciated the regularity and clarity of communications I received to “walk me through” the process.Contacts were delivered in both a professional and friendly manner and I was given the strong impression that nothing was too much trouble.
We’re first time buyers and the team at Hern and Crabtree were so brilliant. They weren’t pushy or overly “salesy” at all. They completely supported us throughout the whole process, kept us up to date on a regular basis and helped us reach out to the seller and their solicitor when needed. The team were really friendly and we would highly recommend them.
We have been very pleased with the way our house sale was handled. Viewings were quickly arranged and the sale was agreed within 4 days. We were supported throughout the whole process from our initial contact with Owen through to completion and key handover. Thank you to all who helped us.
We sold and brought through Hern and Crabtree and cannot recommend them enough. We initially spoke to Rhodri. He went through the whole sales process, wasn’t pushy and knew his stuff. Due to his personable nature we chose to go through him. Mike then came round and took amazing pictures. Gavin was highly involved in finding a property, and again was really really helpful. And to top it off, Jan in sale progression accepted nearly daily calls to calm me down and explain and help beyond what we would have expected. We genuinely can’t recommend them enough. Amazing company, amazing people and all round stars. If you want to go through the whole process with minimal stress whilst not surrounded by pushy stereotypes choose Hern and Crabtree. They definitely practice what they preach.
Lance and the team jumped into action to help me get my property rented they were superb.I had urgency in my needs for a tenant and they matched that with the same urgency. I had a tenant sorted in less than 10 working days. I've now been using them for 6 years - I'll never move. The only team I'd use in Cardiff.
I have worked with Hern + Crabtree for a number of years, first in selling a house in 2007, and then letting out our next property for the last 8 years. In recent years, Lance Robertson has been my main contact. I have the highest regard for Lance and his Team. They are not only professional, responsive, courteous and diligent, but equally important for tenants, they are very objective and balanced in their advice and actions. I have no hesitation in recommending Hern + Crabtree's Letting services.
I have been communicating with lance recently as we are moving, Lance has worked above and beyond for me with various questions I have asked and even down to sorting out my parcels that had been left at our property, Lance has always been professional and polite and is a credit to your company
I had considered going down the DIY way to sell a house, I wish i had done. H and C did hardly any work as properties in certain areas of cardiff sell as soon as they are marketed. Communication was not brilliant and when i asked questions such as why are things taking so long , the answer was "thats how long they take".I would not use them again as I felt they were a bit lazy .They asked for feedback, not by saying how did you find your experience but," Could you take 60 seconds and share your happy experiences " Mine were not so happy but you did ask.
We experienced fantastic customer service as prospective tenants from both Lance and Adele over the last couple of months. Both went out of their way to help us after our first choice property fell through at short notice before moving in. Very polite, efficient and friendly. Would highly recommend them to other tenants.
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Hern & Crabtree are Cardiff’s longest-established independent estate agents.
Our highly experienced team specialise in residential sales, lettings, probate services, estate management, land and new homes, and property management services.
We are dedicated and passionate about what we do and our highly experienced teams add immense value to each unique customer journey.
Our focus is helping to sell your home in the best way possible, using our experience to make it a smooth journey for you.
A stylish, understated and trusted brand since 1849, marketing your property with Hern & Crabtree lends value to any transaction. The care we take with our advertising is second to none, and we respect and treat every client’s property with the same consideration as we would our own.
We also understand that behind every property there is a person, and that person will have a unique set of circumstances that must be considered and catered for. Always focused on transparency and communication, everything we do is built around our clients and their needs, giving them not just want they want, but also the peace of mind that the very best result has been achieved on their behalf.
We understand that moving home can be a stressful time, and our approachable and caring team are here to make sure that your experience is handled properly. We treat our clients as though they are our friends and family, perhaps that is why we have successfully helped people move for over 170 years.See more
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