Name: herooutdoors.com
Telephone: 000000000
Rating: 1.8

St0rMizZ62 Guest

Disappointing Service Experience

My experience with this company has been very unsatisfactory. They seem to be transitioning to a drop shipping model without the necessary expertise. Communication is almost nonexistent, and the customer support team often engages in arguments instead of providing real assistance.

Date of experience: Jan 20, 2026

Josephine Rogers Guest

1 month ago

Unresponsive and Frustrating

I placed an order for two items on January 1st, 2026, and despite three emails, I still haven't received a reply. I will have to request a chargeback. I strongly advise against doing business with this company.

Date of experience: Jan 13, 2026

Ezekiel Price Guest

1 month ago

Terrible Company and Customer Service

This company has been a complete letdown, particularly in customer service. They seem to be trying to transition from a small store to a drop shipping model, but they lack the know-how. Communication is nearly nonexistent, and the customer service team often argues instead of offering solutions.

Date of experience: Jan 12, 2026

Jake Harris Guest

2 months ago

Avoid This Seller

This seller is deceptive. They listed an item as in stock but informed me it was on backorder after I placed my order, offering only store credit or a different product as alternatives.

Date of experience: Jan 05, 2026

Amy Walker Guest

2 months ago

Beware of This Store

This store is a disaster, with no customer service to speak of. They advertise items that aren't in stock and make you wait for weeks. My order from the 9th of the month still hasn't arrived, and I've received no responses to my inquiries.

Date of experience: Dec 31, 2025

Fabienne Guest

2 months ago

Fraudulent Practices

Regrettably, I should have heeded the reviews before purchasing. I ordered four items but only received two. I tried to dispute the charge with my credit card, but it was declined, likely because they provided tracking for part of the order.

Date of experience: Dec 20, 2025

Henry Cook Guest

3 months ago

Deceptive Practices

This seller is engaging in fraudulent activities, selling outdated and spoiled products without disclosing the expiration dates.

Date of experience: Dec 10, 2025

TheSpideyZ Guest

3 months ago

The Worst Shopping Experience

I won't repeat the same issues others have mentioned, but I can confirm that as of today (Nov. 28), those complaints remain valid for me. I wish I had read the reviews beforehand and will never attempt to do business with them again. Save yourself the trouble and shop elsewhere.

Date of experience: Nov 28, 2025

Mandy Howard Guest

4 months ago

Extremely Slow Shipping

Shipping is taking an eternity, and they are not responsive to emails. I recommend avoiding this store.

Date of experience: Nov 05, 2025

Beau Brown Guest

5 months ago

Difficult to Work With

This company is incredibly hard to deal with. They ignore emails and phone calls, took ages to ship, sent an incomplete package, and the products were subpar. It's a frustrating experience.