Review Time
This company is a scam. I ordered an expensive item that turned out to be of poor quality, and they refused to issue a refund. I foolishly tried again, thinking I could get a good product like I did two years ago, but I ended up with another disappointing item. They gave me the runaround for two weeks. I wish I had never engaged with them.
Website looked good so I ordered 3 x items from then. Didn't have any update for about a month. Chased them to see what the hold up was. Very delated in responding. Eventually I recieved 2 of the three items and then discovered the 1 item was wrong. I am uk based so it's not easy to return without incurring significant shipping costs.Terrible customer service, avoid if possible.April 2025
DO NOT ORDER FROM THIS COMPANY! They list for sale items they don't have, take your money and do nothing and then don't respond to e-mails. MANY customers have been ripped off in this manner by this shady business.DO NOT ORDER ONLINE FROM THIS COMPANY; you will lose your money and have to go to your CC company and report fraud to get it back.
I only gave it 1 star because I can't give zero. Basically the same story as everyone else. After ordering my stuff still had not been shipped after 2 weeks so I reached out. They told me some of the stuff I ordered wasn't in stock and had no idea when it would be in stock and shipped. I requested a refund and they said they would get it started. After a month of waiting and sending several more messages I have not had any further response from them. I reached out to them again to possibly get a credit since clearly they don't give refunds but I still have not heard anything in over a week. Never thought I'd get ghosted by a company. Truely the worst online business I've ever dealt with.
Terrible tracking of inventory, constantly say they have things in stock on this website, just to call later and say they don't actually. This was annoying enough, but now they drop on me that they don't actually have things in stock at all, they have to be ordered from the US. This is completely unacceptable and unprofessional.
I'd give no stars, but that's not an option unfortunately. My very first experience with Hero will be my very last one. On February 4th 2025 I ordered online a Knife that was shown as in stock with two listing s showing two different prices, I ordered the lower one like any rationale person would do. Read that sales processing could take between 1 and 19 days, I was ok with it, but not thrilled. Got an order confirmation number. I thought if they don't return/refund right away it was good to go. Bought upgraded scales after a week, order was still in process. Yesterday was day 20, still processing, no other contact from Hero. I called. Got told it was discontinued, and the customer service guy would look into it then call me right back. Today I called back, got told basically oops, sorry which really pissed me off. This was a gift, another site showed it also a similar price, if they had contacted me sooner I could have gone there. They offered to purchase the scales if I purchased another knife from them if I came to the store(over 4yrs drive). They have supposedly refunded the cost of the knife but we'll see. Hero is Zero
Horrible experience. Buyer beware. Ordered several items early November for Christmas. Confusing and unreliable updates. Only actual communication was if I called. No call backs when promised someone checking and would get back to me. Now waiting refund for most of the order.
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Hero Outdoors is your one-stop army surplus online store in Canada. We offer one of the largest selections of military surplus products, gear and equipment.
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