Review Time
I'm not going to get into the exact details, but I ordered an optic from Hero Outdoors. For the next 20 days I had emailed and phone called to find out when my optic was being shipped. No replies and recordings for phone messages. I then opened a dispute on Paypal to get a refund for an optic that is obviously not in their inventory. They FINALLY emailed me back that they were sorry I wanted a refund. NO RESOLUTION to my problem. They give me another email address to contact them, "to work it out". They deliberately try and steer you away from the Paypal site because Paypal monitors the dispute. So I start seaching online for any Hero Outdoors shady-doings. The search came up with 130 complaints at the Better Business Bureau, 92 complaints at Trustpilot.com. So I email Hero Outdoors new email address and ask again for a refund that is obviously not in their inventory. And it's been 20 days with not contact from them (I email on a Wednesday). I get an email back with Hero Outdoors timetable of the week when they answer emails (Monday To Thursday). If it's too late in the week they cannot answer back until the following Monday. then it might take up to 2 days or more to reply. Now this is how they work, stall as long as they can until the 20 days of allowed time to resolve the dispute is over and Paypal closes it for good. I immediately raise the dispute to a claim and inform Paypal of the 2 attempts I've made for resolution and Hero Outdoors stall tactics. I also alerted Paypal to this company being "Red Flagged" at the BBB and the tactics they employ on customers. I GOT MY MONEY BACK. Not everyone is lucky. Alot of people fall for Hero Outdoors promise that their products are being shipped, if only they drop their claims. They end up with no product and their money gone. I advise everyone reading this to do their research of Hero Outdoors. I have also found complaints on canadainf.com, scamadviser.com, #reportscam, and Yelp. Pass on this info like I am so others may have a chance to sidestep this atrocious company. P.S, I cast my vote for Hero Outdoors at scamadviser.com.
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Hero Outdoors is your one-stop army surplus online store in Canada. We offer one of the largest selections of military surplus products, gear and equipment.
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