Review Time
THESE PEOPLE ARE DANGEROUSLY!
We rented a car from Hertz at Madeira airport Saturday 7th February.
Customer service was rude, abrupt and queues were an hour and a half long to collect pre booked car.
Put this down to stressed staff and finally collected our car.
Two days later there was a fault with the brakes. A mechanic was begrudgingly sent to assess and he advised us this car was dangerous to drive.
Hertz manager eventually called us to tell us to bring the car back to the airport (despite concerns raised by the mechanic who was still waiting for a lift back!).
Extremely poor customer service from the representatives there. At one point all out lying by staff.
Avoid Hertz at Madeira airport at all costs. This is not a company you want to deal with who put the customers in serious danger.
THESE PEOPLE ARE DANGEROUSLY!We rented a car from Hertz at Madeira airport Saturday 7th February. Customer service was rude, abrupt and queues were an hour and a half long to collect pre booked car. Put this down to stressed staff and finally collected our car. Two days later there was a fault with the brakes. A mechanic was begrudgingly sent to assess and he advised us this car was dangerous to drive. Hertz manager eventually called us to tell us to bring the car back to the airport (despite concerns raised by the mechanic who was still waiting for a lift back!). Extremely poor customer service from the representatives there. At one point all out lying by staff. Avoid Hertz at Madeira airport at all costs. This is not a company you want to deal with who put the customers in serious danger.
I rented a a car due to an accident, went to the Worcester ma branch and worked with Mike. He put me into a car over my insured daily limit and just got my credit card statement with the over the overage amount. I also never received an invoice breakdown after returning the car, had to call the 800 number to receive it. I went to the branch Friday January 30 and spent an hour waiting to get this resolved, Mike told ne to get the invoice because he didn't know how to look it up and to come back Monday and he would take care of it right away. Went back again and was to in a sarcastic way to wait my turn. I walked out as I was not waiting again and dealing with him. Bad practices of putting a senior citizen on a fixed income into a rental over your daily limit with out asking?
Terrible experience when renting in 2022. They tried to claim I had damaged the car but I was able to prove damage was there before renting the car. Then a year later they placed a second charge of my credit card, which was cancelled by my credit card provider. Now in 2026 they are chasing for a further payment relating to Highway tolls, but a Easy toll card was purchased from Hertz when renting the car. This business should not be trusted and will try to scam you. Be extra careful when using their service but I recommend to find an alternative. They are not to be trusted.
500€ for a bad Dacia during 6 days at Hertz Funchal airport !!! I returned the car without damage but the protection between the truck and the living-area had just moved, I didn’t notice it. They just had to put it in the right position but they charged me 278€ !!! A picture with the bad position but none with a so-called damage. And I’m sure that I didn’t do anything with it as I just put a small bag in the truck. Even if it was broken it was already there.Impossible to have someone on the phone, I don’t even know how to complaint to Hertz.I’ve been a loyal client from Hertz for many many years but I’ll never rent a car with them anymore.A shame.I’ve seen that many clients have been abused by this agency. I will continue to fight to be reimbursed.
Ordered a Ford kuga 1.5litre,got a seat Arona 1.0 litreClearly not powerful enough in Madeira with five adults.They exchange for a larger car and said the next one was bigger engine.It turned out to be a Dacia 1.0 litre and as it was bigger it cope with the steep hill less .The car had 4 tyres all on the minimum tyre tread,I would say illegal.
On arrival to Hertz I was told "I probably didn't read the small print" and "the terms had changed" I was told I had to pay €3500 deposit, when my original agreement was £1300. I didn't have a credit limit that high on my credit card. The whole ordeal was VERY stressful! I was told to pay €450 for there in-house insurance cover, which I didn't require as I had sourced a 3rd party cover. I was then told to pay €250 which I refused. I had to pay €2000 for a car that was below the standard I wanted. V poor.
🚨 Hertz Portugal – Abusive Practice 🚨I booked a car via CarJet (fully prepaid €428.99 on August 6, 2025) and picked it up from Hertz Porto on August 13 at 12:30.➡ Returned the car in perfect condition on August 22 at 16:00.➡ Despite this, Hertz charged me an additional €360.33, claiming “late return” – even though my rental was already paid until August 22.Result: Double billing → over €790 for a single rental.Since then, both Hertz and CarJet have gone completely silent. No response to my emails.❌ This is unacceptable, abusive, and borders on fraud.I demand an immediate refund. Otherwise, I will make sure to share this experience widely with my community (150K+ reach) and through every possible consumer channel.@Hertz – Your reputation is at stake. Act now.-🚨 Scandale Hertz Portugal 🚨J’ai loué un véhicule via CarJet (réservation prépayée 428,99 € le 6 août 2025) et récupéré la voiture chez Hertz Porto le 13 août à 12h30.➡ Véhicule rendu en parfait état le 22 août à 16h.➡ Malgré cela, Hertz m’a refacturé 360,33 € supplémentaires, au motif “retard de restitution” alors que ma location était déjà payée jusqu’au 22 août.Résultat : double facturation → plus de 790 € pour une seule location.Depuis, silence radio de Hertz et CarJet. Aucune réponse à mes mails.❌ C’est une pratique abusive, limite frauduleuse.J’exige un remboursement immédiat. Faute de quoi, je ne manquerai pas de partager massivement cette expérience auprès de ma communauté et via tous les relais possibles.@Hertz – Votre réputation est en jeu. Réagissez.
Update: Hertz's responses to the reviews are merely damage control. When I email "googlereviews", I also do not receive any response to my concerns. I assume that there is an intentional withholding of a fuel charge if the customer does not book the €50 fuel service on-site. This service is actually being pushed onto customers at the location. I will contact my bank and consider legal action against Hertz.! I can only warn against booking with Hertz!Original review:After returning the vehicle, money was deducted from my deposit because I allegedly did not refuel before returning it. I proved to the staff at the return with a receipt that I had refueled. The staff member confirmed that everything was in order. However, when I returned from vacation, I received an invoice from Hertz. I contacted Hertz via email and attached the fuel receipt as proof. So far, I have not received any response.
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