Review Time
Avoid. We had a very unpleasant experience with this agency.
The shuttle did not arrive at the scheduled pickup time. When we called, they said they would send it again, but it drove past very quickly and my husband had to run after it and stop it. The driver said she didn’t stop because she didn’t hear us, which was surprising given the closed windows and loud music.
At the office, we were treated impatiently and asked to sign that we were responsible for the car despite having insurance. When the agent tried to place a hold on the wrong credit card, my husband muttered something to himself out of frustration. The agent claimed he cursed her (which even her colleague said was not the case) and refused to give us the car.
We had to arrange another rental at the last minute, which cost us extra money, time, and a lot of frustration.
We later saw many recent reviews describing similar experiences and wish we had seen them before.
Avoid. We had a very unpleasant experience with this agency.The shuttle did not arrive at the scheduled pickup time. When we called, they said they would send it again, but it drove past very quickly and my husband had to run after it and stop it. The driver said she didn’t stop because she didn’t hear us, which was surprising given the closed windows and loud music.At the office, we were treated impatiently and asked to sign that we were responsible for the car despite having insurance. When the agent tried to place a hold on the wrong credit card, my husband muttered something to himself out of frustration. The agent claimed he cursed her (which even her colleague said was not the case) and refused to give us the car.We had to arrange another rental at the last minute, which cost us extra money, time, and a lot of frustration.We later saw many recent reviews describing similar experiences and wish we had seen them before.
I have just been scammed by this company, having used car hire in Alicante for the last 20 years this is definitely the worst car hire company. We hired a car for 3 days & took a video prior to leaving and they have now charged us €482 for damage that was previously there. The girl first said there was damage on the under area of the bumper which was impossible to see, then proceeded to list 2 other areas. Please do not use this company!
An appalling experience from start to finish. On pick up the rep tried to charge me an additional 25euro for breakdown cover which I was told was mandatory. When I argued, I was told that I didn't have to pay it. I was not given any paperwork to go with the vehicle and had to check damage in a dark car park.On return the service was worse. The rep went immediately to the front of the vehicle and pointed out a small, stone chip on the front bumper of the vehicle. The charge for 1 small stone chip, €290!Avoid at all costs, total rip off merchants.
They are set to steal you money.Hidden fees from the very beginning, they were asking for a deposit even this is not advertised. You are basically cohered into paying all those fees once you are there, what are you options, walk with the luggage in a Spanish village trying to find another transport?They are not adhering to European regulation, if you return the car before the date scheduled, you are not using their service any longer, they are NOT offering any compensation.Even if you buy full coverage, it is not full, oh, wait and read the contract, ZERO coverage for:-Daños interior-Daños a terceros o al vehículo de alquiler debido a negligencia o conducción inapropiada, incluido el importe de los días de paralización del vehículo hasta su reparación.-Pérdidas de sillas de niños.-Daños o pérdidas de antenas, gato, triángulos de seguridad, chalecos, llaves, limpiaparabrisas, tapón del depósito de la gasolina, bandejas del maletero, radio/CD/navegador o cualquier otro componente móvil o fijo del vehículo.-Daños al motor embrague y caja de cambios.-Robo del vehículo con las llaves puestas.-Repostaje de combustible erróneo.- Abandono del vehículo.Absolutely ridiculos, as ALL the vehicles already have full insurance, for anything, just robbery.They are HUNTING for the minor screch or anything to get some more money out of you!
In addition to terrible customer service, I was charged €40 simply for wanting to return the car 15 minutes before their opening hours. After returning the car, I was then suddenly informed that I had caused damage to the left front bumper.The “damage” they referred to was already listed and documented in the damage report and photos from before I received the car. Despite this, I was charged just under €500 for the same pre-existing damage. When I pointed this out via WhatsApp, I was simply blocked instead of receiving a proper response.As others have also written: cheap rental prices, but it appears their business model is to charge customers for damages that do not exist, or that were already there, in order to make extra money. I clearly cannot recommend this company.
The location of the office is over 2 kn from the airport (but they send the shuttle to collect you). The rental is cheap but when I returned the car they found a microscopic scratch (looking old) in the hidden place and took 200 euro from the deposit. I do not recommend this company.
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La forma fácil, rápida y flexible de alquilar un coche en el aeropuerto de Alicante. En KeyGo Rent tienes de una amplia flota para que puedas escoger entre diferentes opciones.
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