hexecare.com

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1 Based on 28 reviews

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28 Reviews

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John Mapplethorpe
BEWARE! I bought the micro sleep apnoea machine and it arrived after 5 days. Absolutely useless. Cou

BEWARE! I bought the micro sleep apnoea machine and it arrived after 5 days. Absolutely useless. Couldn't even keep it in my nose to try it as it just keeps falling out. Not fit for purpose. No surprise the Hexexare website reviews are all 5 star. I should have been more cautious and checked Trustpilot first as the reviews here are spot on.
I've checked with the company and they say as it doesn't fit that doesn't imply a fault, so no refund. £25 down the drain.
Buyers beware. Please don't make the same mistake as we all have.

1
Date of experience: Feb 26, 2026
John Mapplethorpe
BEWARE

BEWARE! I bought the micro sleep apnoea machine and it arrived after 5 days. Absolutely useless. Couldn't even keep it in my nose to try it as it just keeps falling out. Not fit for purpose. No surprise the Hexexare website reviews are all 5 star. I should have been more cautious and checked Trustpilot first as the reviews here are spot on.I've checked with the company and they say as it doesn't fit that doesn't imply a fault, so no refund. £25 down the drain. Buyers beware. Please don't make the same mistake as we all have.

1
Date of experience: Feb 25, 2026
cdabse
I bought the toothbrush

I bought the toothbrush, paid through PayPal,broke in a week. PayPal says they will refund if I pay shipping to Hong Kong. Most companies provide a prepaid postage label. DON'T use this company.

1
Date of experience: Feb 06, 2026
Anny
Mini CPAP is a waste of money

Mini CPAP is a waste of money - useless product. No straps; emailed and was told to try a DIY improvise. There were no instructions included, these were emailed to me. Hexecare have not replied to my latest email. Product itself ineffective and kept falling off. Buyer beware!

1
Date of experience: Jan 21, 2026
Celest Pereira
If I could give one star I would

If I could give one star I would. Pathetic. Also sent it back for a refund and then months later they sent it back to me. Disgusted.

1
Date of experience: Dec 24, 2025
Bill Hodgson
Having purchased the veneers they are Useless

Having purchased the veneers before Christmas 2025 and having paid for quicker delivery ,I was absolutely shocked and disgusted with the size (so called one size fits all) as LOOKING at them and not even trying them, I could see they are more the size of childrens after holding next to my face and looking in a mirror could clearly see they are they useless. When I get address will be returning them for total (extra postage) refund. Buyer BEWARE.

1
Date of experience: Dec 20, 2025
Susan Tomsic
The products are a scam

The products are a scam . Sent from Hong Kong and are cheap plastic . There is no way to return item and it’s all junk. I tried to email but no instructions are given to return item. I was told shipping would be more expensive than what I paid for the item. I bought a back shaver . It arrived over 20 days late and has no sharp razor to cut . It’s a complete waste of money don’t buy from this company it’s a total scam !!!

1
Date of experience: Dec 17, 2025
Noelle Herron
If I could give 0 stars I would!

This so-called 'Mini CPAP Machine' (sold by Hexecare) is absolutely 'not fit for purpose'. Utterly useless. When you remove the nose shield you can see the two tiny plastic fans which are supposed to provide sufficient air current to alleviate sleep apnea - it's a total waste of money. I requested a full refund without paying return postage as under the Consumer Rights Act 2015 the item is 'not fit for purpose'. They gave me a refund without quibble to be fair to them and I didn't have to return it. On closer inspection I realised their reviews are fake, the same names crop up repeatedly and variations on the names with 99% giving it 5 stars, also their business phone number is invalid. Avoid!

1
Date of experience: Dec 10, 2025
Richard Oram
No chance of a refund or response

Ordered the sleep apnea devices which although delivered fast are firstly not silent and designed clearly for noses which are tiny. I don't have big nostrils but these may just about fit a small child. Trying to get in contact for a refund and despite chases getting no response what so ever,

1
Date of experience: Nov 10, 2025
Tony Joyce
Missing parce6

Ordered a product went to the wrong address sent me photograth with the wrong letterbox am still waiting for a response

1
Date of experience: Oct 28, 2025

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