heybike.com

4.5
4.5 Based on 160 reviews

HeyBike brings affordable and high-quality ebikes to all riders, styles including classic city commuter/urban, fat tire for all terrains mountain/off-rodd ebikes....

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Average Rating

4.5

/
5

160 Reviews

5 Star
80%
4 Star
7%
3 Star
4%
2 Star
2%
1 Star
8%

All Reviews

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Review Time

James Albright
HEYBIKE is like family. They really take care of there customers , the customer services and support

HEYBIKE is like family. They really take care of there customers , the customer services and support teams are phenomenal. I really use my HEYBIKE RANGER s 750w every day on a 16 mile commute and its always reliable with over 1100 miles on the odometer and counting. And the 2 year warranty is unbeatable. Rachel with the customer service team is an amazing service writer and representative of the company.

5
Date of experience: Feb 04, 2026
Adolf Kelly
Fast delivery and straightforward setup instructions.

Everything arrived promptly, and the setup instructions were user-friendly. The bike lives up to all the claims made. Many of the criticisms I've encountered regarding the model appear to be unwarranted. Some people have issues with the throttle, but it functions exactly as described. I primarily use the bike for exercise, and after a brief period experimenting with different gears and Pedal Assist levels, I found the perfect combination for my needs. The torque sensor provides a much more enjoyable experience compared to the cadence bikes I've tried. It feels completely responsive.

5
Date of experience: Jan 23, 2026
Fantastic Purchase Experience with the Bike

I ordered the horizon on Black Friday and received the bike a couple of weeks later. It's an excellent bike, and we selected it for its size as the largest foldable option for our RVing needs. The customer service has been outstanding, responding quickly to my inquiries. I've already logged over 100 miles on it, and it performs wonderfully. Thank you!

5
Date of experience: Jan 13, 2026
Spirited_Quentin23
Excellent Support for My Bike Order

Although my new bike order experienced a delay, the representative took the initiative to track it down and ensure it was shipped to me. I truly valued the effort and I'm absolutely enjoying my bike!

5
Date of experience: Jan 11, 2026
Brandon Coleman
Chainring Replacement Experience

I recently bought two e-bikes, and one had a problem with the chainrings. I contacted the support team, and they promptly sent a replacement part, resolving the issue swiftly. The service team is excellent. I would definitely recommend this company to anyone in search of an e-bike!

5
Date of experience: Dec 23, 2025
Mara Kelly
Disappointing Experience with the Purchase

I purchased a model with a larger battery in orange, which was on the pricier side. Just two weeks after riding it a few times, I encountered an error code 22 on the display. Spending $1200 on a bike with known problems that the company seems indifferent about is frustrating. They requested I send them a screenshot and a video, but after researching, I found that many other e-bikes have the same issue. It feels like they are stalling since they’ve already received payment and know it’s a hassle for me to transport this heavy piece of equipment for repairs. Not to mention, it's incredibly heavy, and the design for collapsing it is one of the least user-friendly I’ve ever encountered. To summarize, I paid $1200 for what feels like a heavy piece of scrap metal that developed a throttle error in less than two weeks! The quality of my childhood bike, which lasted a decade, was far superior to this.

1
Date of experience: Dec 02, 2025
Michelle
We have 2 city run bikes and although…

We have 2 city run bikes and although we just got them recently we love them so far. Smooth ride and fun! Customer service has also been great!!

5
Date of experience: Nov 07, 2025
yelkor
I bought heybike hauler single battery

I bought heybike hauler single battery. I am new to class 3 bikes, I bought it to ride with my wife in the rear and child in the front with Thule Yepp mini. The bike is strong and solid.There is a youtube video from Heybike with instruction on how to assemble the bike. It took around 40 minutes and was pretty easy to assemble it my self in a garage! No special tools needed besides the ones thats already shipped with

5
Date of experience: Nov 04, 2025
John
Two of the Mars 3.0…

I just purchased two of the Mars 3.0 for my family. Heybike had quick shipping and both bikes arrived within a few days, just in time for my weekend trip. I used the bike for two days going up and down some pretty steep hills and it took me everywhere I asked it to go. When I ordered the two Mars 3.0 bikes I also simutaneously ordered front and back baskets for the bikes. When the baskets arrived it became apparent the front basket was the wrong model to fit the Mars 3.0. I contacted Heybike, who quickly responded to fix my mistake.

5
Date of experience: Oct 31, 2025
Jon C.
Nice bike to ride....very fast !!! Mars 2.0…

Nice bike to ride....very fast and fun..would highly recommend I have the Mars 2.0 ..Way too fun to ride

5
Date of experience: Oct 30, 2025

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Business Details

  • HeyBike brings affordable and high-quality ebikes to all riders, styles including classic city commuter/urban, fat tire for all terrains mountain/off-rodd ebikes.

  • email support@heybike.com
  • language https://heybike.com

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