Review Time
From an initial enquiry I made on Monday AM regarding a replacement leg for a shower stool, the response has been fantastic. Sarah was very good and very professional throughout. HIB don't do replacement parts for the stool. So instead we were sent free of charge, as a goodwill gesture, a complete new stool. This duly arrived early on Wednesday morning. My husband and I were more than impressed. We have experience over the years with genuine complaints to other Company's, and I can honestly say none of them were dealt with as promptly as HIB.
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I had a clients mirror go faulty after 3 1/2 years, the mirror had now been discontinued and although I changed a part it was still faulty, HiB very kindly offered a replacement mirror as close to the original as possible a gesture of goodwill , very professional and prompt response from HiB, a thanks to Sarah
From an initial enquiry I made on Monday AM regarding a replacement leg for a shower stool, the response has been fantastic. Sarah was very good and very professional throughout. HIB don't do replacement parts for the stool. So instead we were sent free of charge, as a goodwill gesture, a complete new stool. This duly arrived early on Wednesday morning. My husband and I were more than impressed. We have experience over the years with genuine complaints to other Company's, and I can honestly say none of them were dealt with as promptly as HIB. ,
Sarah in customer service was most helpful on hearing that the bathroom cabinet mirror silvering was degrading in places.On receiving photographic evidence, she arranged for a replacement door to be despatched most efficiently. It arrived two days later with instructions for the replacement process.All now replaced and working perfectly.
This is a really impressive company. We bought a bathroom cabinet from them and over the years have had a few problems regarding the door lights. Without quibbling they have sent replacement doors and hinges. For some reason we are still having difficulties so they are now replacing the entire unit although it is well out of guarantee. Sarah in Customer service is extremely helpful and easy to deal with. If I could give 10 stars I would! Absolutely amazing that they are prepared to replace something which has been problematic, well out of guarantee with no quibbling.
The Hib team were very helpful. I submitted photos off my bathroom cabinet which clearly showed desilvering and thy have offered to send out new unit due to damage and guarantee on item. Pleased with how easy this was to resolve. Thanks Hib for making things simple
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For over 35 years, hib. has been a trusted name in bathroom innovation, designing stylish, functional mirrors, cabinets, lighting, furniture and brassware that enhance everyday life.
Founded in the 1990s as a family business, hib. has grown into a nationally recognised UK brand, known for pioneering steam-free mirrors, colour-changing lighting and Bluetooth-enabled cabinets — all created to combine intelligent technology with timeless design.
At hib., we believe bathrooms are more than practical spaces. They’re places to feel confident, relaxed and inspired. Through thoughtful design, ongoing innovation and strong retailer partnerships, we’re proud to help homeowners Feel Bathroom Fabulous.See more
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