susteas.com

2.6
2.6 Based on 11 reviews

SUSTEAS provides a series of high-end, innovative and fashionable kitchenware and home appliances, including juicers, electric grills, kettles, and other innovative home kitchen tools designed to make healthy cooking simple and enjoyable....

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Average Rating

2.6

/
5

11 Reviews

5 Star
36%
4 Star
0%
3 Star
0%
2 Star
9%
1 Star
55%

All Reviews

Filter Reviews

Review Time

CallMe_Youyou
The 3-day 'delivery' claim is misleading.

The 3-day 'delivery' assertion is deceptive. They consider delivery as just preparing the package for pickup by the freight service, rather than actual shipping. I tried to contact for assistance but got no replies. Their shipping definition page is misleading. I placed my order last week based on their stated 3-day delivery timeframe. Now, after 7 days, my order isn't even prepared for shipping. No communication or follow-up. I'm considering halting my payment.

1
Date of experience: Dec 24, 2025
Christina Morris
The 3-day 'delivery' is misleading

The 3-day 'delivery' promise is deceptive. They define delivery as simply preparing the package for the freight service, not actual shipment. I tried reaching out for help but got no response. Their shipping definition page is misleading. I placed my order last week based on their 3-day delivery claim, and now, after 7 days, my order isn't even ready for shipping. No communication or follow-up. I'm thinking about stopping my payment.

1
Date of experience: Dec 16, 2025
NC86
Took 4 months to arrive!

It took 4 months to arrive! I ended up buying a better product from another platform.

1
Date of experience: Nov 25, 2025
Isaiah
Discovered you on T-TUBE

I discovered you on T-TUBE. Purchased the shredder and I'm very satisfied. It performs as expected. Excellent product.

5
Date of experience: Nov 24, 2025
Maddox Turner
Simple to assemble, use, and clean

Very effective at extracting juice from the ingredients. Easy to operate and clean.

5
Date of experience: Nov 03, 2025
Samson W.
Great experience

Delivery was prompt, and I received the correct items in excellent condition.

5
Date of experience: Nov 01, 2025
Ursula S.
Did not resolve my inquiry...

Did not resolve my inquiry regarding the grater's usage. The instructions are not helpful. I haven't used it yet, so I can't comment on the machine.

2
Date of experience: Oct 27, 2025
PH76
Blade broke after first use

My blade broke after the first use; it fell apart. I emailed them three times but haven't received a response for a replacement. I do not recommend this product at all... very disappointed.

1
Date of experience: Oct 15, 2025
Eva de Boer
Item never received

I never received my item; it's been two weeks already.

1
Date of experience: Oct 15, 2025
Still waiting for my order.

I still haven't received it.

1
Date of experience: Oct 14, 2025

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Business Details

  • SUSTEAS provides a series of high-end, innovative and fashionable kitchenware and home appliances, including juicers, electric grills, kettles, and other innovative home kitchen tools designed to make healthy cooking simple and enjoyable.

  • email support@susteas.com
  • call +85298197641
  • language https://susteas.com

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