Review Time
If I could give negative stars I would. I had three unmarked plants die right away. Although my account is on their website, they repeatedly asked me questions about who I was, what my order number was, and which plants were problematic. All they had to do was look at their website. Long story short, we reached an accomodation, in which they would replace the plants and I would remove the review. They never sent the plants, and when I contacted them, Brittany, said she had no knowledge of these plants. I don't know if this is wilful incompetence or just making you bleed for anything they do. They never sent plants and now are going through the same song and dance as if they had never heard from me. Please do not work with this company, they send crummy plants and they are completely unresponsive if you have a problem. I would give them negative five stars if I could. There are many reputable companies out there, but this one is awful. I spent about 250$ and they treat people like garbage.
If I could give negative stars I would. I had three unmarked plants die right away. Although my account is on their website, they repeatedly asked me questions about who I was, what my order number was, and which plants were problematic. All they had to do was look at their website. Long story short, we reached an accomodation, in which they would replace the plants and I would remove the review. They never sent the plants, and when I contacted them, Brittany, said she had no knowledge of these plants. I don't know if this is wilful incompetence or just making you bleed for anything they do. They never sent plants and now are going through the same song and dance as if they had never heard from me. Please do not work with this company, they send crummy plants and they are completely unresponsive if you have a problem. I would give them negative five stars if I could. There are many reputable companies out there, but this one is awful. I spent about 250$ and they treat people like garbage.
Bad experience overall. I placed order online and before the order even shipped your website is having discounts and free shipping promotions. I requested price adjustment and you refused without hesitation. The same situation happened with another landscaping company and they refunded immediately. Then I received the grass in poor condition almost 90% dead. Overall terrible customer service and experience. Will not buy again.
All 14 plants came dead: 2 days en route and 2 days on warm weather porch. They do not guarantee condition once it leaves their warehouse. The condition had to be bad to arrive in that mannitol. Their “automated email” on arrival time did not arrive despite their claims.
19 plants ordered - currently about half are waterlogged and I'm trying to save them from root rot. Six are infested with massive colonies of spider mites and aphids. Considering they were all packaged in a box together for delivery I'm sure the rest have also been impacted. Isolating them all in hopes that I can save some of them before it's too late to plant.
They ship fast, but the plants don't look like the photos; completely different colors for the coral bells I received. The cost was very high for the size of the plants as well. I paid $16 for them and they are 1/4 the size of the $10 plants I got from the hardware store in town. That store didn't have a large variety, so I bought 12 from HCG, and they are VERY disappointing.
All the seeds from a few that were to be wildflowers failed. Out of a very few live flower plants ordered one was totally dead on arrival. The field for the seed was cleared, tilled, and lightly strawed over the seed.High Country was emailed 3 times. One email they did request the dead little 4 inch plant. There was nothing buy earth rot roots, so we sent pictures. From the company came no response. Totally ignored a customer's concerns.
The company has great marketing and their catalog has valuable information. The quality of the plants I have received has been abysmal. Few are alive & though they claim their plants have wonderful root systems my experience in both my fall 2023 and spring 2024 orders has been quite the opposite. Tiny plugs have been hastily shoved into dry potting media and shipped. No survivors! Don't waste your hopes and $$.
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At High Country Gardens we offer plants, products and information that support long-term ecological balance and builds and sustains the love of gardening for generations to come. Our mission is to improve the earth one garden at a time.
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