Review Time
I’d give zero stars if I could. My experience with Hirsch’s Milnerton and Samsung has been an infuriating, (more than) year-long comedy of errors that no paying customer should ever have to endure. I purchased an LG washing machine from Hirsch's in Aug 2023. It was immediately declared faulty and replaced. The second machine? Faulty. The third? Also faulty. By April 2024, after months of wasted time, I opted for a Samsung model instead. Big mistake. The Samsung machine leaked from the very first use. I promptly booked a technician through Hirsch’s—no one showed up. I followed up, and they rebooked. Again, no one showed up. A third service call was scheduled, and I never heard back from either company. Weeks later, the leak resolved itself, but the excessively noisy spin cycle persisted to the point that my building superintendent commented on it. I asked for Hirsch's to arrange yet another callout. When a technician finally showed up, the machine was (surprise, surprise) declared faulty. But Samsung has refused to exchange it because it was a mere 2 weeks outside the 6-month exchange window—despite the fact that they missed 3 service callouts during that window. Hirsch’s shifted the blame to Samsung, refused to escalate my complaint to management, and when I eventually made contact with senior management, they insinuated the machine had been overloaded—an absurd claim given I am just one person and it is a 9kg machine recommended for family use. After 4 faulty machines, missed technician visits, and over a year of unresolved issues, Hirsch’s has washed their hands of the matter and Samsung states all they can do is attempt to repair the machine. Hirsch’s customer service is appalling and their willingness to take accountability laughable, especially for a company that claims to value its customers and provide quality products. This has been a colossal waste of time, energy, and money. Neither Hirsch’s nor Samsung deserve your trust—or your hard-earned cash. I deeply regret this purchase and the misguided brand loyalty that led me to it. If you’re looking for reliable, quality appliances or competent/fair customer service, look elsewhere.
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