Review Time
I feel like it is a very silly policy that the website deletes your projects if you run out of free trial time and you'll have to purchase a new plan for them to use a one time recovery on your account. the only this review has 3 stars is because of how fast the support responded to my questions and how to fix it.
After my free trial concluded, I was worried about losing access to a crucial project I had been working on and feared I wouldn’t be able to download it. I reached out to the support team and was delighted by their PROMPT response and willingness to assist. They effectively helped me download my project successfully. I truly appreciate the support, professionalism, and empathy shown. Outstanding customer service!
After my free trial ended, I lost access to a vital project I had been working on, and I was anxious about downloading it. I contacted the support team and was pleasantly surprised by their IMMEDIATE response and helpful demeanor. They kindly guided me, and I managed to download my project successfully. I am very grateful for their support, professionalism, and understanding. Exceptional customer service!
I want to express my heartfelt thanks to the manager who facilitated a full refund on our annual subscription. A crucial reminder had mistakenly ended up in my junk mail, while the original purchase confirmation was in my inbox. I was going through a tough personal time as I dealt with a family health crisis, which required my resignation from my teaching roles. During this challenging period, the manager’s understanding and willingness to process my refund meant a lot. Their compassionate approach showcased a commendable sense of corporate social responsibility, particularly during the holiday season when many struggle. The refund not only alleviated financial stress but also reinforced my trust in the company's values. The product itself was highly effective and beneficial for our successful event and curriculum development. Thank you for prioritizing people and results over strict policies. This experience has strengthened my confidence in the platform and its values. Wishing everyone a peaceful holiday season.
The information provided by the team was very helpful, offering various ways to assist me through discussions and questions about the process. It’s reassuring to know I can rely on such kind individuals in innovative applications like this.
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Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.
