hnb.lk

3.3
3.3 Based on 12 reviews

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Average Rating

3.3

/
5

12 Reviews

5 Star
50%
4 Star
0%
3 Star
8%
2 Star
8%
1 Star
33%

All Reviews

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Review Time

Jack Harris
Very unhappy with branch service

I am quite unhappy with the service at this branch. It took over an hour and a half to open a basic savings account, which is completely unacceptable. The process was extremely slow, and there was clear favoritism towards certain customers. This experience has been very frustrating and inconvenient for me. I hope management will address the need for better efficiency, fairness, and customer service at this location.

1
Date of experience: Dec 26, 2025
Bud Anderson
Extremely disappointed with the service

I am incredibly let down by the service at this branch. It took over an hour and a half to open a simple savings account, which is completely unacceptable. The process is very slow, and there appears to be favoritism towards certain customers. This experience has caused me significant frustration and inconvenience. I sincerely hope management will focus on enhancing efficiency, fairness, and customer service here.

1
Date of experience: Dec 26, 2025
Julian Reed
Outstanding support from the representative

I contacted the hotline today for help with my forgotten app password and was assisted by a very friendly representative. His customer service was greatly appreciated. He clearly communicated the details and answered my questions very professionally. Wishing him all the best for his career and future.

5
Date of experience: Nov 11, 2025
Nick Johnson
Positive experience with customer service

I had a positive experience with the customer service at this branch. The staff was helpful and attentive.

5
Date of experience: Oct 08, 2025
BeautifulDark
Avoid their credit card

I had a credit card from this bank. The charges are excessively high and unreasonable. When I requested a discount to close the card, they only offered a minimal reduction. Thankfully, I managed to close the card, but I will not return to this bank.

1
Date of experience: Sep 10, 2025
Ultan Scott
Satisfactory service

Satisfactory and polite customer care service.

5
Date of experience: Sep 02, 2025
Gage Adams
Avoid opening a CRT account here

I strongly advise against opening a CRT account with this bank. They are holding my money and require endless forms, wasting time, and staff have been dishonest. I am seriously considering legal action against this institution.

1
Date of experience: Apr 18, 2025
Elaine W.
Not the best exchange rates

As an international traveler, I needed cash and used an ATM here. The current rate from another bank was Rs188, but they only offered Rs171 and charged Rs800 for the service. What a rip-off! At least the ATM dispensed the correct amount, so I gave it 2 stars; otherwise, it would have been just 1 star.

2
Date of experience: Mar 22, 2025
Kane
Smooth transaction

The transaction was smooth and easy.

5
Date of experience: Feb 22, 2025
kamalek15
Exceptional support from the branch team

I faced a challenge with online banking due to a lost SIM card, preventing me from receiving the OTP. After three days of struggle, I reached out to this branch for help and received outstanding support from the team. They went above and beyond to assist me, ensuring my issue was resolved quickly. I am very grateful for their professionalism and dedication. Thank you for your invaluable assistance.

5
Date of experience: Jun 12, 2024

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