Name: hnb.lk
Telephone: 000000000
Rating: 3.3

Jack Harris Guest

Very unhappy with branch service

I am quite unhappy with the service at this branch. It took over an hour and a half to open a basic savings account, which is completely unacceptable. The process was extremely slow, and there was clear favoritism towards certain customers. This experience has been very frustrating and inconvenient for me. I hope management will address the need for better efficiency, fairness, and customer service at this location.

Date of experience: Dec 26, 2025

Bud Anderson Guest

2 months ago

Extremely disappointed with the service

I am incredibly let down by the service at this branch. It took over an hour and a half to open a simple savings account, which is completely unacceptable. The process is very slow, and there appears to be favoritism towards certain customers. This experience has caused me significant frustration and inconvenience. I sincerely hope management will focus on enhancing efficiency, fairness, and customer service here.

Date of experience: Dec 26, 2025

Julian Reed Guest

3 months ago

Outstanding support from the representative

I contacted the hotline today for help with my forgotten app password and was assisted by a very friendly representative. His customer service was greatly appreciated. He clearly communicated the details and answered my questions very professionally. Wishing him all the best for his career and future.

Date of experience: Nov 11, 2025

Nick Johnson Guest

4 months ago

Positive experience with customer service

I had a positive experience with the customer service at this branch. The staff was helpful and attentive.

Date of experience: Oct 08, 2025

BeautifulDark Guest

5 months ago

Avoid their credit card

I had a credit card from this bank. The charges are excessively high and unreasonable. When I requested a discount to close the card, they only offered a minimal reduction. Thankfully, I managed to close the card, but I will not return to this bank.

Date of experience: Sep 10, 2025

Ultan Scott Guest

6 months ago

Satisfactory service

Satisfactory and polite customer care service.

Date of experience: Sep 02, 2025

Gage Adams Guest

10 months ago

Avoid opening a CRT account here

I strongly advise against opening a CRT account with this bank. They are holding my money and require endless forms, wasting time, and staff have been dishonest. I am seriously considering legal action against this institution.

Date of experience: Apr 18, 2025

Elaine W. Guest

11 months ago

Not the best exchange rates

As an international traveler, I needed cash and used an ATM here. The current rate from another bank was Rs188, but they only offered Rs171 and charged Rs800 for the service. What a rip-off! At least the ATM dispensed the correct amount, so I gave it 2 stars; otherwise, it would have been just 1 star.

Date of experience: Mar 22, 2025

Kane Guest

1 year ago

Smooth transaction

The transaction was smooth and easy.

Date of experience: Feb 22, 2025

kamalek15 Guest

1 year ago

Exceptional support from the branch team

I faced a challenge with online banking due to a lost SIM card, preventing me from receiving the OTP. After three days of struggle, I reached out to this branch for help and received outstanding support from the team. They went above and beyond to assist me, ensuring my issue was resolved quickly. I am very grateful for their professionalism and dedication. Thank you for your invaluable assistance.