phatfour.com

3.8
3.8 Based on 10 reviews

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Average Rating

3.8

/
5

10 Reviews

5 Star
70%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
30%

All Reviews

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Review Time

This bicycle is absolutely fantastic!

This bicycle is absolutely fantastic! I purchased a model at a local shop in the city. Riding around is pure joy. The customer support is exceptional. It's stylish, fast, and convenient: I highly recommend it to anyone still considering getting a bike!

5
Date of experience: Jan 20, 2026
Elmer
This bicycle is truly remarkable!

This bicycle is truly remarkable! I bought a model at a local shop in the city. Riding through the streets is an absolute delight. The customer support is impeccable. It's stylish, fast, and convenient: I highly recommend it for anyone still on the fence about getting a bike!

5
Date of experience: Nov 15, 2025
Stefan Walker
Exceptional service experience

We had the bike for 1.5 years and suddenly encountered an electrical issue. Finding local dealers can be tricky, so I was relieved to secure an appointment in another city where I could wait for the repair. The service was excellent, prompt, and thorough, addressing even the less obvious concerns. They truly go the extra mile for great service!

5
Date of experience: Oct 02, 2025
AT36
Fantastic bike overall

Fantastic bike overall, comfortable for one or two riders, and thanks to the team at the local shop for their outstanding support!

5
Date of experience: Aug 01, 2025
audeo2
Two years of enjoyment with this bike!

I've had this bike for two years, and it has been a joy, my best companion in all weather conditions, and it has changed my experience in the city! I've never faced any issues, great design and comfort. The support team is also very responsive for any inquiries.

5
Date of experience: Jul 11, 2025
Amadeus Coleman
Terrible experience

Terrible experience, completely unreliable as a company, just avoid at all costs. I purchased the bike, but when it was ready for pickup, the insurance company refused to insure it, despite placing the order weeks earlier. Initially, I was told to handle the insurance issue myself, and after persistently explaining that it was their relationship with the insurer, they simply replied, 'sorry, not possible.' I can't return the bike since it was paid for through my previous bike's insurance, and now I'm stuck with a bike and tracker that I can't insure due to exorbitant premiums. The main reason I chose this company was for the insurability they advertised. Now, I can only hope it doesn't get stolen.

1
Date of experience: Apr 15, 2025
Celia Fisher
Stay away from this model

I'd like to share my experience with this electric bike, hoping it helps others make informed choices. The positives: Stylish design and decent range for daily use. The negatives: My experience has been marred by recurring reliability issues, including persistent problems with brakes and an error code after a battery replacement. These issues have shaken my confidence in its performance and safety. Although the support team has been responsive, finding lasting solutions has been challenging. The reliability problems have caused significant inconveniences, disrupting my daily routine. In summary, while this bike has the potential to be great, the ongoing reliability issues have been a major disappointment. I hope the manufacturer addresses these concerns and improves their products and support.

1
Date of experience: Jan 19, 2024
Ormaggeden79
Solid bike

Solid bike, strong and durable, along with good customer service. One suggestion: please open a service center where we can clean and maintain the bikes. During winter and autumn, it rains a lot, and the bike tends to get dirty.

5
Date of experience: Nov 27, 2023
Nelson Brooks
Convenient and fun

I use it in the city and can take someone along with me. It's convenient, and we really enjoy it.

5
Date of experience: Nov 21, 2023
Roderick T.
Lack of support from the company

I purchased my bike last year after being assured it was 'better quality than others.' However, I’m not impressed so far. I've encountered unusual sounds, quality issues, and electrical faults, so I reached out to the support team. Unfortunately, they brushed me off, suggesting I contact the seller instead. I followed up with more information and requested to bring the bike in for a check-up, but they ignored me! This review primarily reflects my experience with the company's service. I'm quite surprised by their lack of interest in my situation, especially considering one concern relates to my child's safety due to a missing component. My time is valuable, so I will leave it at that for now.

1
Date of experience: Aug 04, 2022

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