Review Time
I am extremely disappointed with the service I received. They created a problem with my vehicle that they were unable to fix, leaving me to seek help from an independent garage at my own expense. The task was straightforward, yet it stemmed from their previous work. It's hard to believe that in 2025, customers still face such poor service.
I am extremely dissatisfied with the workshop service. They caused issues with my vehicle and were unable to fix them, leaving me to pay another garage due to their mistakes. The task was simple, yet it stemmed from their previous work. It's hard to believe such poor service exists in the UK in 2025, where customers seemingly have no right to decent service.
The service department's communication was very disappointing. After receiving a new car under a specific scheme, I encountered several issues. Although the salesman was great, the process fell short. I had to return my old car, which needed an MOT, but upon arrival, I learned that they needed approval first, causing delays that nearly made me miss my commitments. After three weeks, my new car developed significant problems, and when I returned it for repairs, I faced further issues with communication and no availability of a courtesy car. Ultimately, my problems remained unresolved, highlighting a serious lack of customer service.
I purchased a vehicle from a representative and was thoroughly impressed by their knowledge and helpfulness. Despite a long journey to the dealership, the warm welcome and assistance made the experience enjoyable. I highly appreciate the service provided and believe they deserve recognition for their efforts.
We recently bought a used vehicle from a branch and were extremely pleased with the professionalism displayed during the negotiation process. The representative was accommodating, and we are very happy with our purchase. A big thank you to the team for their excellent service!
I initially thought I had a good relationship with the local branch, but my recent visit proved otherwise. They were unwilling to assist with minor issues, and the overall attitude of the staff was unhelpful. I felt dismissed and may consider going elsewhere for future needs, as the service provided was far from satisfactory.
I usually schedule my MOT at a specific location due to its convenience, but my recent visit was frustrating. Despite reminders from the garage, I was not informed about roadworks, leading to an accident that resulted in my car failing the MOT. Although the repairs were promised quickly, further complications arose, and the lack of communication from the garage caused unnecessary stress. While they did offer some compensation, the entire experience was avoidable with better communication.
I took my car to a branch for warranty work, expecting a quick turnaround, but it ended up taking four weeks. The lack of empathy and communication was appalling. I had to call repeatedly for updates, and despite promises, I received no follow-up. This situation led to significant extra costs for a hire car, and my complaint to management went unanswered. It was one of the worst customer experiences I've encountered.
I experienced significant issues with service and management at a specific branch. I've raised my concerns with the higher management and am awaiting a response. Despite the disappointing service so far, I hope they take the time to address my concerns and improve their customer service standards.
I visited a dealership to discuss a trade-in but was shocked by their valuation after a minor issue was discovered. The significant drop in the offer was unacceptable, and my attempts to negotiate were ignored. I left feeling very disappointed with the experience.
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Eden - New & Used car dealer | Vauxhall, Hyundai, Mazda, Peugeot, Fiat
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