Review Time
First contact with HLD was excellent but they connected me wirh a hopeless Conveyancer who failed throughout the process and HLD were unable to help in my complaints process after completion.I cannot believe that they retained the company on their lists.
Charlotte made the whole experience very simple, was always to hand for questions and queries much later than normal office hours. Process was simple, felt much more affordable and got matched with a solicitor that has made life very easy so far with our sale and onwards purchase.
I had a disappointing experience with Home Legal Direct. The final amount I paid was around 30% higher than the initial quote provided to me. These additional charges were not included in the original quote and were not even mentioned by the solicitor (NPS Law) during the process. When I raised the issue, Home Legal Direct did not take any responsibility and simply stated that I should pay the price given in the initial quote.What was particularly concerning is that these extra charges were only mentioned in the afternoon of the day before completion. At that point, I was told about the additional fees and given the option (must be kidding) to avoid them by delaying completion until the following week. This is not a realistic option for most buyers, as it can disrupt the entire chain and delay the process for everyone involved. As a result, I had no option but to pay these chargesThe initial quote may look attractive, but in my experience the final cost was significantly higher. Be prepared for additional fees that were not part of the original quotation.It is also important to note that Home Legal Direct does not provide the legal service directly; they simply find a solicitor for you. In my opinion, it is better to search for and instruct a solicitor directly rather than relying on a middleman.Based on my experience, I would not recommend Home Legal Direct.
The solicitor that Home Legal Direct connected me to, PCS Legal, took over 6 months from offer to completion for a 4 year old flat with no chain. I have not been given any reason as to what has caused the delays. Don't bother and work with a solicitor directly, you might save on additional fees that way. The quote that i'd pay directly to the conveyancer was also about half of what i actually paid. A lot got added later on.
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