Review Time
Unfortunately, I have had a very disappointing experience, particularly in my dealings with Michael (Coventry office) and another member of staff. I feel that my circumstances were not properly understood or considered.Due to unexpected family financial difficulties, I had no choice but to withdraw from the property purchase. This was not a decision I took lightly. However, despite explaining my situation, I have been informed that the £756 I paid will not be refunded.I am extremely upset and disappointed. Losing £756 under these circumstances has caused me further financial stress, especially as the transaction did not proceed. I believe there should be consideration and fairness where a client’s genuine financial hardship is involved.I respectfully request that you review my case again and reconsider your decision regarding the refund. I would appreciate a written response addressing this complaint as soon as possible.
Alfie was brilliant from start to finish, took the time to explain everything in detail, broke all the information down and kept me informed all through the process making sure to cover all the points, much appreciated for all the hard work
The conveyancer appointed by HLD has disappeared and is now being investigated by the Solicitors Regulatory Authority. The firm stopped trading after 5-months of working on the sale and only days before my buyer wanted to move in. I have had to appoint a new conveyancer and restart the process again. Home Legal Direct has refused to return my payment to them as 'a refund is no longer available to you as your cooling off period has expired'.This indicates poor due diligence by HLD when appointing legal firms and also poor customer service in resolving serious client issues.To summarise HLD invoiced me for £296.00 to appoint a legal firm and now take no responsibility or liability for doing this or the potential loss of my buyer due to delays caused by the legal firm stopping trading just days before the sale was due to go through?
Initially the service was good, explained the process, provided me quotes and found me a solicitor, one that I have used previously so was okay with that part.Home legal direct guaranteed me the quote and that I wouldn't pay anymore then the quote (with the exception of a couple minor add ones) but I ended up paying about £400 more than what they guaranteed me.I think it will be cheaper just researching and finding your own solicitor rather than using a this or any other broker. Quick enough to get a quote independently, and you'll be dealing directly with your own chosen solicitors.
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