Review Time
Homeprotect have been amazing, they’ve been supportive, quick to deal with our contents claim and patient and understanding given that my husband had a stroke so I asked for extra time and reasonable adjustments to sort out quotes etc as we’re currently the other side of the country from home as that’s where his specialists are and Danny who has been overseeing our claim has been really great with waiting for me to be able to get things done as I’ve obviously not wanted to leave my husbands side more than necessary. I’m very grateful for the support we’ve had and can genuinely recommend them to anyone.
HomeProtect has provided excellent customer service today which was delivered in a polite, personably and professional manner by Daniel. This provided me with confidence and the ability to articulate clearly in the knowledge of being listened to in an understanding manner.
I have taken a short term policy out while I wait for my property sale to go through. Easy to set up, and have been assured I can cancel when required. Only had this policy for 3 days, hence the rating.
⚠️ Caution — Avoid this home insurance provider. They readily accept your payments, but when it comes time to handle a legitimate claim, they will do everything in their power to evade their obligations, leaving you to face the fallout on your own. There is a complete lack of empathy, no real support, and minimal communication. In my experience, I have never encountered a provider with such a dismissive and obstructive approach to its clients. If you are currently insured with them, do not consider renewing. This isn’t just an emotional response or bitterness; it reflects the harsh reality I faced after a recent incident. When I truly needed assistance, they failed me entirely. Please share this as a warning to others. This provider does not merit your trust or your financial investment — they will disappoint you when it counts the most.
I had a conversation with a representative from the support team on 05.01.2026. They confirmed that I had filled out the application correctly and provided helpful advice on when to reach out to the relevant service. I appreciate the excellent support!
Fast and simple to secure a great quote for vacant properties. The chat with the advisor was helpful in making minor adjustments to the policy during the cooling-off period—everything is going well so far.
You stepped up when no other provider could. Your insightful proposal was clearly explained point by point. I appreciated the time you allowed me to consider it, and you answered all my questions honestly. There was no pressure at all. The offer was simply too attractive to refuse.
I strongly advise against insuring with this provider. After I canceled my insurance due to the sale of my property, they charged me £71.65, which feels like a robbery. I would have understood if the cancellation fee was around £25, but this is outrageous. It's shocking that they are still in business.
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