homeserve.com

4.5
4.5 Based on 41 reviews

At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving n...

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Average Rating

4.5

/
5

41 Reviews

5 Star
80%
4 Star
7%
3 Star
0%
2 Star
2%
1 Star
11%

All Reviews

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Review Time

Carla Mutter,
Having a caring representative to do.their best to get help for our issue at our residence. They so

Having a caring representative to do.their best to get help for our issue at our residence. They so helpful to get a claim going.

5
Date of experience: Feb 28, 2026
Noramae Gomez
Well, needless to say my pipes were leaking so so bad that I've had buckets & tubs underneath them

Well, needless to say my pipes were leaking so so bad that I've had buckets & tubs underneath them for quite a number of months now. I called for HomeServe to come and fix the pipes. They said they could do it ! Butin the meantime, my hot and cold water valves underneath my kitchen sink- one broke off and the other one was beyond Repair. Homeserve sent a Plumber and he fixed the valves, but would not touch the plumbing because they said it was a remodel I've needed those pipes done for so long. They said they can do them . But now because of other things -I'm doing to my countertop and sink they say is remodeling and they won't replace my pipes . My sink faucet was leaking and my pipes were leaking and there is a lot of damage from the leaks So NO, I am not happy with Homeserve. I've asked for a physical copy of the contract. I've never gotten one when I rejoined up with Homeserve. I asked what was covered and nothing was ever mentioned about your so-called remodeling clause! I advise everyone do not get Homeserve!😡😤😡😤😡😤
I wish I could've posted a picture of how it looked under my sink, but this doesn't have the ability to post photos!!

1
Date of experience: Feb 21, 2026
Sheryl Strothers-Graves
Tamika helped us through this difficult process. She followed up with us, took our calls, and liste

Tamika helped us through this difficult process. She followed up with us, took our calls, and listened to our frustrations. If it wasn't for her, this experience would have been more difficult. We are still in the process of getting our yard back together, and due to the weather, this won't be completed until May or June, according to HomeServe. I am glad we have this coverage.,

5
Date of experience: Feb 20, 2026
lucio9753
Extremely satisfied with the service

I was extremely satisfied with the service I received. If you haven't considered this service, I highly recommend it. The reassurance of having support when things go wrong is invaluable. I needed repairs on my underground pipes, and the response to my claim was prompt and the entire process was hassle-free.

5
Date of experience: Dec 17, 2025
Noah Taylor
Always kind and professional support

The support team on the phone is consistently kind and professional.

5
Date of experience: Dec 17, 2025
Wade
Fast response and effective resolution

They arrived promptly and resolved the issue quickly while providing a clear explanation.

5
Date of experience: Dec 17, 2025
Carrie Ann B.
Great representative made a positive impact

The representative I interacted with was wonderful and significantly improved my experience.

5
Date of experience: Dec 17, 2025
Winifred Carter
Unpleasant experience with AI

I found it frustrating to interact with the AI system; my initial call was challenging, and I ended up hanging up. I am also unhappy with the rising charges on my gas bill each year with minimal coverage. Despite paying for years, I had to spend a lot on a new water heater, which feels misleading.

2
Date of experience: Dec 17, 2025
JP97
Highly professional service

The service was very professional.

5
Date of experience: Dec 17, 2025
Roderick Carter
Incredibly helpful team

The team was very helpful.

5
Date of experience: Dec 17, 2025

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Business Details

  • At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving nearly 5 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating, is accredited by the Better Business Bureau and is endorsed by the National League of Cities.

    Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services.

    How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,100 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,500 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.See more

  • email response@homeserveusa.com
  • call 8553362465
  • language https://homeserve.com

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