stansphere.com

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1 Based on 15 reviews

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15 Reviews

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evie
okay so i bought my twice light stick on feb 17 and for shipping to take 7-14 days it still says wai

okay so i bought my twice light stick on feb 17 and for shipping to take 7-14 days it still says waiting on details i emailed them and they said that they were taking a break because of lunar new year and that they will start doing orders again first week of march still no update and i emailed them so many times after that and i got no more responses after that was the only time i ever got one and i thought this store was good because my friend recommended it to me and got her lightstick before buying from there look at the reviews is what i should have done guys buy from another store like the oppa one

1
Date of experience: Mar 07, 2026
Melike Tombaz
There is no information about shipping or updates on the cancellation requests, just a response sayi

There is no information about shipping or updates on the cancellation requests, just a response saying, "Sorry for the delay, we will look into it." The 14-business-day delivery window has already closed. An official complaint has been filed with the bank to request a refund.

1
Date of experience: Feb 17, 2026
Melike Tombaz
No shipping, no updates

There is no information about shipping or updates on the cancellation requests, just a response saying, "Sorry for the delay, we will look into it." The 14-business-day delivery window has already closed. An official complaint has been filed with the bank to request a refund.

1
Date of experience: Feb 13, 2026
Barbora
Don’t buy from here!

Don’t buy from here!! It’s a scam! They don’t respond to you, I’ve been messaging them non stop to give me a refund as I wanted to cancel my order. Guess what, instead of saying your order was canceled and refund is on the way, they reply “we are looking into it”! If I don’t get no reply for this whole week, I will contact my bank.

1
Date of experience: Feb 13, 2026
Toader Razvan
This company is a scam

This company is a scam. I ordered something from them in October 2025. The package was never delivered and every attempt to contact them was replied with a standard email. Don’t buy from them, save your money.

1
Date of experience: Feb 11, 2026
Dayren Fernandez
I ordered lightsticks through them…

I ordered lightsticks through them before I truly realized they were a scam. They don’t reply to your emails, and if you do hear from them it’s an automatic message. You never hear back from them. I tried canceling my order per their policy within 24 hours. They don’t give you the option to cancel the order. They make it impossible for you to cancel or get your money back. They’re a scam, and I wouldn’t order through them or even got into their website. I don’t like in the UK but if I could report them I would. They keep getting away with scamming people out of their money.

1
Date of experience: Feb 05, 2026
This company is a scam?

EDIT: So I got an update on shipping. So that means I won't be getting a refund at all even though I asked before the order processed. They didn't respect my initial request for a refund. Given everyone's red flags I read on the site, I hope I do recieve what I ordered. My point about the unhelpful customer service still stands.Original: This site is hard to trust. I on a whim purchased an ARMY Bomb Map of the Soul Edition. Which really was my mistake because these lightsticks are a limited run and I didn't think too much of it because I was too excited to get one. But that's how they get you. The site has been having their "New Year's Sale" for a whole month almost after New Year's. The timer counting down from 8h 22mins on their site to the end of the sale resets every day that you click on the site. So it's never actually going down, nor is it real. Just another plot to give you a sense of urgency.And support has been the least bit helpful. THEY STALL to give you a refund and at this point I feel like I am not getting one. They take 2 days to respond to each email, and I've sent 6. And each response is the same copy paste response that doesn't go anywhere. Their last email where they finally acknowledged a refund after I've pressured them so much, they said "I am currently checking the status of your order with our team and will get back to you as soon as I have an update." It's not processing, or in the process of being shipped I know it won't. I'm not surprised if they just ghost me at this point, just don't make the same mistake I did; always check reviews on other sites and what others have to say. With the BTS comeback coming up, lots of opportunistic scammers take advantage of demand and impulse. Don't buy from Stansphere!

1
Date of experience: Jan 18, 2026
anniek
Wrong product, delayed delivery, size doesn't match either

I ordered slippers of Skz "LeeBit", I had to wait 6 weeks to receive it -from China- not UK.When the package arrived it were slippers Skz"Jiniret". The wrong product.The size is much smaller than announced as well. The customer service told me they forwarded my mail, and now they seem to ignore my emails

1
Date of experience: Jan 15, 2026
Clare Evans
DO NOT Purchase anything from this site…

DO NOT Purchase anything from this site all there reviews on their site must be fake as everything on trustpilot are true and correct.I ordered on the 15th of December the item hasn’t even been dispatched yet and I doubt very much ir ever will .I have sent numerous emails requesting a cancellation and a refund and it’s the same generic response each time Please save your hard earned money and do not purchase anything from this website You have been warned x

1
Date of experience: Jan 10, 2026
Customer
Item not received

Item not received. No reply to emails. BEWARE!

1
Date of experience: Dec 22, 2025

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