Review Time
I have a 2023 purchased brand new in 2023 and I have nothing but issues with electrical. The Honda Odyssey are know to have rear panel it leaks into the rear where the wires are and mine got ruined with water from water getting into the vehicle when it rained. I went over the dealership for them try to charge me 219 for diagnoses and I said no I don't need you tell me what is wrong with I already knew. I called Honda they was telling me to go get it done and they would decide it they would repair it. I just paid out of pocket to replace control module for tailgate 380 dollars later. Honda should be ashamed you know it reoccurring issue an you still don't even warranty it or fix it. Biggest joke is that company and there warranty..
My 2024 Honda Prologue has been a mess. Ongoing CV joint clicking that Honda is aware of, yet takes little ownership of. On top of that, the range is wildly inaccurate — a full charge shows ~212 miles, but driving only ~50 miles can drop the range by as much as 150 miles.
This clearly feels like a rushed first EV, and Honda should be ashamed of releasing a vehicle with these issues while avoiding accountability. Thankful this is a lease, because I wouldn’t want to own this long-term. Proceed with caution.
Parts are back ordered with no actual date of when they will be in. I asked them to help me out of my lease and they straight out refuse. They can’t meet warranty standards and refuse to do anything about it
I have driven Honda vehicles for my last five cars. Now, I'm just five months away from the end of my lease, but I wasn't informed that I could only work with Honda or Acura dealers to terminate my lease early or use a broker. I visited a local dealership and had a very negative experience. They attempted to profit significantly by converting my lease into a standard loan while I kept the car. They pressured me to trade it in for a new lease with exorbitant payments. Additionally, to switch my lease to a loan, they offered me less for my vehicle and proposed higher payments. Ultimately, I found a broker online who provided me with better refinancing terms. This was a valuable lesson: always read your contracts thoroughly or ask questions, and confirm everything before signing. Also, when refinancing, be cautious of the terms and the extra products they may push, as they can lead to additional costs.
I purchased a new vehicle and after a few months, while traveling with my family, it broke down, displaying multiple warning lights. The service team replaced several components, but the issues persisted. During a subsequent trip in harsh weather, the car failed again, requiring a tow that cost a significant amount. The service at the local dealership was unhelpful, and I had to rent a car at a high expense. After several days of waiting, I was told my car was not ready, and there were issues with the keys. They attempted to force open the door, causing damage, and the replacement keys were not functioning properly. The service team indicated they would need to order parts, leading to more delays. Overall, my experience has been incredibly frustrating, and I cannot recommend this vehicle or the service provided.
I purchased a new vehicle from a local dealership. After a few months, while traveling with my family, the car broke down unexpectedly, displaying multiple warning lights on the dashboard. The service team replaced various components, but the issues persisted. During another trip, the car broke down again in severe weather conditions, and we had to call for a tow truck. The dealership was unresponsive, and we were forced to seek help from a third-party mechanic who identified further issues. Despite multiple attempts to get assistance from the service manager, we faced delays and poor communication. My experience has been extremely frustrating, and I cannot recommend this brand due to their lack of reliability and customer support.
Since acquiring my new vehicle, I've faced ongoing issues almost immediately. The battery failed shortly after purchase, setting the stage for a frustrating ownership experience. I was misled about features during the sale, and aftermarket products sold to me malfunctioned repeatedly. A recall took almost a year to resolve, leaving me stranded multiple times. When I reported other problems, the service department dismissed my concerns despite clear faults. The overall customer service has been appalling, with constant delays and unreturned calls. I expected reliability from a new car, but this experience has been far from satisfactory. I cannot recommend this brand based on my experience.
This brand seems efficient at collecting payments, but their service leaves much to be desired. Despite regular maintenance through their service department, serious issues were overlooked. My interaction with a staff member was particularly disappointing, as they were dismissive and failed to address my concerns. There was no follow-up after I reached out formally. Overall, the experience has been frustrating, making it feel like customer care is not a priority.
As a long-time customer, I have witnessed a significant decline in service quality over the years. The finance department is particularly unhelpful, and their online platform is frequently malfunctioning. Many customers have reported similar issues, and it seems the brand is no longer focused on providing reliable service. Based on my experiences, I will not be purchasing from this brand again.
In the past, this brand was known for producing long-lasting vehicles. However, my recent experience with a newer model has shown a decline in quality. After my extended warranty expired, my vehicle encountered significant issues that are costly to repair. My attempts to seek assistance from the company have been unhelpful, leaving me frustrated with the lack of support.
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