honeybalm.co.uk

4.3
4.3 Based on 647 reviews

The solution for dry lips. πŸ’‹βœ¨ 100% cruelty-free and made with honey, beeswax, and propolis. Discover the natural magic of Honeybalm. #BeeYou πŸ’›...

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Average Rating

4.3

/
5

647 Reviews

5 Star
73%
4 Star
10%
3 Star
5%
2 Star
3%
1 Star
10%

Filtered Reviews

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Review Time

Charge5075
Great natural product. Thankyou to the busy 🐝

This product is natural & feels great on the lips. Love the subtle smell & taste. I purchased the Strawberry πŸ“ one. The cute little pot & applicator.I will definitely order this again. Thankyou

5
Date of experience: Jan 30, 2025
Nathan Walker
This lip balm is amazing

This lip balm is amazing, I've had a split lip for months wouldn't heal, until I constantly used honeybalm for a week it's healed. I totally recommend this amazing lip balm

5
Date of experience: Jan 29, 2025
CB19
Order not received, awful customer service, incorrect delivery and still waiting on a refund

UPDATEDHoney balm reached out after my review and sent me 3 free lip balms and they are lovely just a shame it was a bad start!FIRST REVIEWAs seen on previous reviews, this company is a scam.I ordered some lip balms as Christmas presents in November 24 and the website said my parcel was delivered just before Christmas, which wasn't the case and the tracking option wasn't working. As it was Christmas and parcels could be delayed, I waited another week to give them the benefit of the doubt and still nothing arrived.Therefore, I contacted customer service who said they were extremely short staffed, which caused delays with email responses and they had an error on their website which said orders had been delivered, although they assured me they were working on this issue. They asked me to contact them again if I hadn't received the order by 8th Jan.I still hadn't received my order so I emailed again asking for a refund.They were reluctant to give me a refund and explained that Royal Mail couldn't find my address so the order was returned. They asked me to confirm my address (Which was the same on the original order!) and said they would resend the order.It is now 28/01/25 and I still haven't received anything. I have sent another chasing email yesterday and asked where my order was and they have replied with a tracking confirmation that the parcel was delivered and had I checked with my family and neighbours as they often put parcels away.They also suggested I contact the courier myself as they can often collect parcels and redeliver it if they have been delivered to the wrong address.No one has received my parcel as the tracking shows it has been delivered to address in the United States, not even in the UK where I live!!Also I paid and purchased the goods from them direct. Honeybalm have the contract with the courier and are responsible to investigate this not the buyer.I have sent yet another email asking for a full refund as I have been patient for long enough and the order has clearly not arrived at my address.I am awaiting a response but looking at other comments, I doubt they will give me a refund and I won't receive my order.UPDATEI received a response apologising and confirming they gave me the wrong tracking number, they then preceded to give me the original tracking number where the order was returned to sender and said to follow this tracking. Another email sent asking for a refund and their response was they were sorry again and would add a complimentary lip balm to my order, there was already supposed to be a second order which hasn’t arrived!! Another email sent asking where the second order was, which they were supposed to have placed a week before and I no longer want the order, being that it was a Christmas present so I requested a refund again. They replied sincerely apologising again for the frustration and disappointment and confirming a refund was going to be processed and I received the payment and few days later. I really wanted to try this product but it’s been an awful experience, and I won’t be recommending them or purchasing in future.

3
Date of experience: Jan 28, 2025
WS94
problem sorted

have been contacted by the company and given a full refund and a free box aswell. not really sure what happened to the communication in the first instance but I'm now looking forward to my products. thank you Honeybalm

4
Date of experience: Jan 28, 2025
Aidan R.
Love everything about this lip balm

Love everything about this lip balm. The packaging, the Little Dipper stick to apply the balm with, the texture of the lip balm and how it feels on your lips. Would recommend

4
Date of experience: Jan 27, 2025
enfantsLV98
The order went missing

The order went missing. Never received my order 129580. Sent multiple emails and reminders and no response. What a horrible customer service and experience.

1
Date of experience: Jan 27, 2025
First time to buy after a…

First time to buy after a recommendation and was not disappointed. This has a lovely smooth texture on the lips and my dry cracked skin was healed in 2 applications. Would definitely buy again it’s the best 😍

5
Date of experience: Jan 26, 2025
Bridget Ross
Having posted a not very good review…

Having posted a not very good review here I did eventually receive my order all be it too late for Christmas presents however the quality is really good the little pots and tool are so cute my daughter in her twenties absolutely loves them… she’s had nothing but compliments about the product when she gets it out to apply at work or socially with lots of people asking where they can get it… also honeybalm have contacted me and offered to send me a pack of 3 to make amends for the delay which they really didn’t need to do and I wasn’t asked to change my review in return…I’ve just received an email confirmation that they are sending me a free pack of 3 mixed honeybalm a pack of free stickers and a free keychain… can’t get fairer than that… Thankyou honeybalm

5
Date of experience: Jan 25, 2025
_PsycoZz
My lips are so soft

I absolutely love honeybalm. The choice of flavours is amazing. I am a forever fan. I won't use anything else. Also great value

5
Date of experience: Jan 24, 2025
Danna R.
Makes my lips feel so smooth

I was given a lip balm as a Christmas present and absolutely loved the way it made my lips feel. I have since ordered another one for myself and two more as gifts. I love the little pots too with the cute little applicators.

5
Date of experience: Jan 23, 2025

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Business Details

  • The solution for dry lips. πŸ’‹βœ¨ 100% cruelty-free and made with honey, beeswax, and propolis. Discover the natural magic of Honeybalm. #BeeYou πŸ’›

  • language https://honeybalm.co.uk

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