Name: honeybalm.co.uk
Telephone: 000000000
Rating: 4.3

Sidney H. Guest

Order says delivered and it hasn’t been…

Order says delivered and it hasn’t been - exceptionally long wait for delivery to not even happen and then terrible customer service.

Date of experience: Jan 18, 2025

Elton Guest

1 year ago

Really poor service and lies

Really poor service. Ordered a pack on 28 December and have received emails every other day telling me they are on the way, asking why I haven’t used a discount code they sent, asking me to review their service, etc.,etc - yet as of 17 January the package has not arrived.I asked for a full refund last week, but was told by Maricel this was not possible because they had looked into my complaint and could see the order had been lost during delivery, so they had despatched another. This is clearly not true - waited another 5 days, without delivery and have been told the same thing. I have been sent a Royal Mail tracking code which says on Monday 13 January they were waiting to receive the package.It’s all lies and I doubt I will receive my order or a refund.Stay away from this scam.

Date of experience: Jan 18, 2025

Allen Guest

1 year ago

Disappointed in the delivery of the…

Disappointed in the delivery of the product! Placed my order just before Christmas, Ì enquired where my order is I was told it would be delivered in a few days …. 10 days later Ì am still waiting for my order!

Date of experience: Jan 18, 2025

Alexis12 Guest

1 year ago

Absolutely love the lipbalms

Absolutely love the lipbalms, the packaging is sooo cute and its so nourishing! LOVE the little honey scoopers to apply it with and love the pots! Only 4 stars as it took quite a while to arrive, but other than that im so so happy with them! would love to give them/receive them as a gift x

Date of experience: Jan 18, 2025

JF60 Guest

1 year ago

This is the best lip balm I've used so…

This is the best lip balm I've used so soft on lips, the packaging is so pretty aswell comes in a cute little box then the pot is also attractive with a handy spoolie to save fingers I would definitely buy again

Date of experience: Jan 18, 2025

blueblid Guest

1 year ago

honestly wasnt expecting much

honestly wasnt expecting much, but wow!!! this stuff really works. my lips used to get so dry in the winter but now they stay soft all day. thank you honeybalm team

Date of experience: Jan 17, 2025

Cosmo S. Guest

1 year ago

Poor service

Ordered product 27th December and still not arrived. Wish I would have seen these reviews before ordering, please do yourself a favour and avoid. Customer Service awful!

Date of experience: Jan 17, 2025

Finn Guest

1 year ago

Honeybalm turned it around...

Update from my last review...After I left my review Honeybalm actually reached out to me. They were very apologetic for the service I experienced and to make up for it they offered me two options to choose from (both options included 3 balms).I really appreciated them reaching out to me as I felt that it showed a really good level of customer service and they care what their customers have to say, to be honest the compensation was a bonus.I did actually receive my original purchase a couple of days after I left my first l review. I am really happy with it, the quality of it is lovely and it the packaging is really cute. If they keep consistent with the deliveries then they are on to a winner