Review Time
This outfit somehow gained access to my Airbnb/VRBO account without my proper consent. Once in, they:Changed all my pricing without permission (making a mess of my carefully set rates). And costing me money.Blocked my ability to manage my own calendar or control my own bookings.Began messaging my guests directly, overriding the thoughtful communication I always provide.Booked dates that were already booked causing me to have to cancel and losing my SuperHost statusCost me a fortune — including one booking I had to cancel that alone cost me $700.Put my property on Instant book which I never do and booked dates that were no available.I contacted them multiple times in WRITING to tell them clearly: stop, I do not want your service. REMOVE YOURSELVES FROM MY ACCOUNT. They ignored me and continued interfering with my business. In the end, I had to go through Airbnb directly to get this dreadful company removed.Their pricing “strategy” is ridiculous, their service is chaotic, and their practices have destroyed my five consecutive years as a Superhost.This company is terrible, unethical, and absolutely not to be trusted. They clearly do not know what they are doing and do not care. If you value your guests, your income, and your reputation, avoid them at all costs.
I experienced terrible service from a well-known brand with a significant price tag. The customer service was almost nonexistent, and I received no personalized attention, even with a mogul-tier subscription plan. Their customer service is outsourced to individuals who lack knowledge and simply keep repeating information from their knowledge base articles without providing real solutions or walkthroughs. I absolutely do not recommend this service.
My husband and I started using Hospitable after a terrible experience with a property management company. The switch came from a recommendation by our amazing cleaner, and honestly—it’s been one of the best decisions we’ve made.Getting set up was incredibly easy, and the customer service has been outstanding. Every person we’ve interacted with has been helpful, friendly, and clearly committed to creating a great experience for hosts. All the resources we needed to get started were right at our fingertips.The automated messages are priceless. Guests constantly comment on how great our communication is—and the best part? Most of it is automated! It’s simple, seamless, and a huge reason we’ve been getting consistent 5-star reviews.We love having all our platform pages integrated into one calendar, and it’s super convenient to have all our smart devices connected in one place. I honestly can’t say enough good things about this platform.And the price? It’s a steal for the ROI. Hospitable has saved us time, stress, and money while helping us deliver a top-tier guest experience.
After trying another company, I came back to Hospitable. I used Hospitable a few years ago when you were just an auto messaging company. The service is excellent especially when compared to the other company. The website is much more user-friendly too. Keep up the good work Hospitable! I am also glad you have customer support more readily available than you did in the past too!
I love this platform. I am a co-host for 8-10 properties, and it has everything that I need in one place. Their support is amazing, and they are on the cutting edge of the AI technology. You can tell they are also always working to improve the platform. Highly recommend!
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