Review Time
Ordered digital course from creator via Hotmart platform. When accessing the course it was empty. Asked for a refund same day. Which the bot processed straight away. Refund showed pending on my account. Two days later Hotmart charged my card again for the same amount. I now still have no refund and their support keeps on telling me that they only see the original refund request and not the new charge. DO NOT DEAL WITH THIS COMPANY!!!!
I wish there was a way to give a lower rating. I spent my time on the video and ended up losing money. This feels like a terrible scam. There is no customer support available, and the help center is unhelpful. I plan to seek legal assistance for this issue. The platform needs to be addressed immediately.
It's hard to express this without being blunt: this feels like a well-crafted scam by individuals looking to profit without providing any real value. I was misled into spending a significant amount, and when I sought a refund, both the platform and the financial service denied my request, citing no grounds for it. This experience left me feeling frustrated, and I hope others avoid falling into the same trap and wasting their hard-earned money.
I placed an order for something under $3.00, and the very next day I started seeing charges ranging from $9.99 to $89.99. I managed to get a partial refund after I demonstrated to the payment platform how many times I attempted to reach out to the support team. They sent me an email in English indicating that I could request a refund, but when I tried, it wouldn't go through because the website was in another language. I strongly recommend that everyone steer clear of this site. They operate under different names, so always check the contact information for any company before making a purchase.
I’m sharing my experience to help others avoid a similar situation. My account was blocked over 13 months ago, and I still can’t access my earnings. At the time of the block, the service mentioned a 180-day review period for balances, but more than a year later, nothing has changed. When I reached out to the support team, they informed me that the block is now indefinite and that they cannot provide a re-evaluation or explain the reasons for it. I was simply directed to the Terms of Use. I understand the need for security, but I'm concerned about the lack of clarity: no explanation for the block, no transparency about the held balance, and no possibility for appeal. I hope this serves as a caution to new users: if your account gets blocked, it may be inaccessible indefinitely, even if you followed the rules. I wish the platform would enhance its transparency and communication with creators.
My experience has been very disappointing. My account was permanently blocked without any valid explanation. Initially, I was accused of promoting illegal content, which is completely untrue. My products were educational videos that complied with the platform’s policies. After insisting on a review, I was told my account was blocked due to unspecified factors, but no details were provided. The lack of transparency is unacceptable for a platform that handles people's businesses. Contacting support resulted in automated replies, and it took too long to get a human response, which still lacked evidence. This has negatively impacted my work and trust in the platform. I hope improvements are made in communication and fairness towards users.
I feel misled by this service. I’ve sent multiple emails with no response. I was informed that I couldn’t cancel anything since I hadn’t activated my account, yet they attempted to charge me $69 this month without prior notice. I’ve had to cancel my debit card twice now due to this ongoing issue and have reported it as fraud. The contact number provided does not work.
This service has scammed me. I had a terrible experience where unauthorized withdrawals were made from my account after they used misleading advertisements. I’ve sent several emails for assistance but have received no response. I am seeking a full refund, but it seems unlikely.
I ordered a product after seeing an advertisement online. After making the payment, I received an email stating I would get instructions to access the product, but I have yet to receive anything. I’ve contacted the product creator multiple times without any response. Since the product hasn’t been delivered, I kindly request a refund.
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