Review Time
The survey was easy to book and reasonably priced. The surveyors report was comprehensive and easy to understand. However I particularly appreciated a very helpful chat about the property which helped give a perspective on the problem
I want to apologise about the delay for this as wanted to get to the end of the process before leaving all my reviews.As a first time buyer it was very important for me to have my surveyor be reliable and return a thorough report in a timely manner.Glad to say Houzecheck were brilliant throughout the process they kept me informed,I received my survey on a Sunday morning earlier then expected and information was clear to understand.Thank you so much.
I am writing to provide feedback on the Level 2 survey I recently commissioned.While the report was delivered on time, I was disappointed with the overall value and scope of the service in relation to the fee charged (£700). The inspection felt largely limited to a visual overview, with many key elements that are important for a buyer’s decision-making explicitly stated as being outside the scope of the survey.In particular, the report did not cover or assess:Heating systems and boiler conditionPlumbing and pipeworkGas installation and safetyFireplace and flue conditionInternal services beyond visual inspectionThese exclusions significantly reduced the usefulness of the report for a property purchase decision, especially as these are major cost and safety considerations for buyers. The findings largely reiterated visible aspects of the property without providing deeper insight into the condition or potential underlying issues.Given the age of the property, I had expected a more meaningful level of assessment or clearer guidance on risks, rather than repeated disclaimers stating that specialist inspections would be required. As a result, the survey did not add sufficient value beyond what could reasonably be observed during a viewing.At the price point charged, I believe the service should offer more substantive analysis or clearer differentiation from a basic visual inspection. Unfortunately, I did not feel that the cost was justified by the depth or coverage of the report provided.I hope this feedback is taken constructively and helps improve clarity around expectations and value for future customers.
Very easy process. Got a quote and date over the phone. Billing came through within an hour. They kept me informed with the process. Called me to go through the report. Mentioned if I had any questions to call them back and they could support me. It was so straightforward and no stress.
A fantastic service from start to finish. They were very quick to reply to my initial enquiry and arrange a time and date to complete the survey which was done within a week of my initial enquiry. The survey was very detailed and my report was emailed to me the following day even though I expected at least a wait of 3 days for it. So to finish I would highly recommend them for price and the service provided.
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