howdeninsurance.co.uk

4.8
4.8 Based on 101 reviews

Howden is the new name for A-Plan. We do insurance differently. With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car...

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Average Rating

4.8

/
5

101 Reviews

5 Star
91%
4 Star
3%
3 Star
1%
2 Star
1%
1 Star
3%

All Reviews

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Review Time

Julia Fellows
I renewed my car insurance today and dealt with Kimberley at the Macclesfield branch, she was extrem

I renewed my car insurance today and dealt with Kimberley at the Macclesfield branch, she was extremely friendly and helpful and this resulted in lowering my renewal car insurance , great work Kimberley , thank you.

5
Date of experience: Feb 27, 2026
Edward Wilkinson
I was completely unaware that you had taken over the Baslow Insurance policy I had had for many year

I was completely unaware that you had taken over the Baslow Insurance policy I had had for many years and I had to answer lots of bureaucratic questions which I felt Baslow should have given you.

3
Date of experience: Feb 25, 2026
Ian Young
Renewal of my car insurance by Chloe at the High Wycombe office was carried out in a very efficient,

Renewal of my car insurance by Chloe at the High Wycombe office was carried out in a very efficient, professional, helpful, reliable and friendly manner. The research carried out ahead of the renewal call resulted in a much reduced policy cost compared with the previous year. The service provided is much appreciated.

5
Date of experience: Feb 23, 2026
David Tucker
I have been a happy customer here for many years... I value the personal service and connection with

I have been a happy customer here for many years...
I value the personal service and connection with 'real people' , locally, as opposed to somebody often hard to understand and impersonal, at the end of a long wait on the phone...

5
Date of experience: Feb 22, 2026
Sam Cowell
I have renewed my van insurance for the 11th year with Howden. For the first time there was a minor

I have renewed my van insurance for the 11th year with Howden. For the first time there was a minor issue with my renewal emails.
Kimberley Phillips went above and beyond the ensure that the mistake was solved. Within an hour of my initial phone call Kimberley and her team had my van insured for a very reasonable price.
The efficency enabled me to get the issue resolved without impacting my days work.

5
Date of experience: Feb 20, 2026
Brian Cranston
Appalling. I went in to visit the branch in High Wycombe last week and I was shocked at the state of

Appalling.
I went in to visit the branch in High Wycombe last week and I was shocked at the state of the building, it was falling apart and smelled like black mold. I was ushered into a room filled with staff with no privacy to discuss private matters. Everyone looked utterly miserable. Not the experience I was hoping for, especially given the premiums charged. The staff do not seem too pleased with their situation either. I will not be renewing my policy with them next year.

1
Date of experience: Feb 18, 2026
Henny Jan
Many thanks to Taiya for her friendly and helpful service, and explaining everything so clearly. She

Many thanks to Taiya for her friendly and helpful service, and explaining everything so clearly. She found me an excellent car renewal insurance and gives the peace of mind her service provides.

5
Date of experience: Feb 17, 2026
Insurance isn’t the most exciting topic but Rob at Howdens goes above and beyond. He’s helped me mo

Insurance isn’t the most exciting topic but Rob at Howdens goes above and beyond.
He’s helped me more than once and this time, when things have been a bit tough, he truly listened.
I’m sure he didn’t sign up as a counsellor but he cares, finds the best solution is 'the' reason I’m sticking with Howdens.
If I could give more than five stars, I absolutely would.
Thank you for all your help

5
Date of experience: Feb 03, 2026
Zita Pilbeam
As an older customer I really appreciate the face to face service with Luke at Worthing who worked h

As an older customer I really appreciate the face to face service with Luke at Worthing who worked hard to find the best combination options and price for me. Also offered coffee and had great stick insects on show!

5
Date of experience: Feb 03, 2026
Sharla
Outstanding Service from the Team

The representatives at the local branch have been exceptional. I strongly recommend reaching out to one of them regarding your coverage needs. They are incredibly helpful, responsive, and a true delight to communicate with. I'm very happy to be a customer and look forward to future collaborations.

5
Date of experience: Jan 14, 2026

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Business Details

  • Howden is the new name for A-Plan. We do insurance differently.

    With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car, home or van insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.

    See more

  • email reviews@howdeninsurance.co.uk
  • language https://www.howdeninsurance.co.uk

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