Review Time
My 96 y.o father lost his hearing aid due to an ear infection and we couldn’t find the device. We submitted all the required documents. the cost of the doctor appointment and the bill of the new hearing aid for one of his ear and they don’t want to cover de cost of the device. My father is 70% deaf and need it for his daily life and safety. I don’t recommend to anybody buy this travel insurance.
My experience with refunds has been incredibly frustrating. The policy holder, my elderly mother, faced a dental emergency on 11/04/2025. I submitted the necessary paperwork on her behalf on 11/08/2025, yet as of 01/17/2025, I still have not received the refund. I have serious doubts about the company's ethics. Initially, they claimed they couldn't issue a refund because the policy was purchased in a currency other than US dollars, but I only learned this after following up a month and a half later. They failed to communicate this earlier. After providing them with the required bank account details, I received an email stating the refund would be processed within 7 business days. Almost two weeks have passed, and still no refund. This situation is very frustrating, especially considering the amount isn't even substantial.
I have a very frustrating experience with refunds. The policy holder (my mom who is in her 80s) had a dental emergency on 11/04/2025. I submitted paperwork on her behalf on 11/08/2025 and I haven’t received my refund as of 01/17/2025. I even question the company’s ethics. First they said they couldn’t refund because I had purchased the policy in a currency different than the US dollar but I found that out when I called a month and a half after I had submitted paperwork. They never told me anything. Then I gave them the bank account they needed and received an email that it should be processed within 7 business days. It’s been almost two weeks and I haven’t received the refund yet. Very frustrating even considering that the amount is not even large.
More than 90 days still no refund on the claims. No way to escalate or follow up other than generic support email.EDIT: I appreciate the prompt resolution once this was escalated, and I’ve updated my rating to 3 stars. However, the overall experience was frustrating due to delayed email responses and the fact that I had to use multiple channels just to get attention. I hope the company streamlines its support process so future customers don't have to work this hard to get a reply."
I've been waiting for the refund for more than a month and I've already sent everything in the app and I'm talking to them by email and it takes a long time and nothing leads to anything very strange since I sent everything I need to have the money.
Awful experience. Customer service over the phone after the initial injury is the only positive thing about assist card. Actually claiming has taken 4 months so far and still requesting information that has been sent 3 times, requesting new information which is not under their policies, taking unreasonably extended periods of time to respond only to request the same information. They seem to be going out of their way to make it difficult. It is not worth it, even though it is a premium policy.
Everything was wrong since I bought it on the 3rd. I wrote a date on the site for the 30th, 30 and when I got the voucher, the date was the 3rd to the 3rd. I bought it, and my trip was 30 days later. They did not want to give me a credit; they blamed me, of course, I am a dumb senior citizen, but they are careless, and the calendar is faulty on the site. How could I buy insurance for a day and pay 30? It does not make sense. They denied my claim and offered a discount. DON'T WASTE your money, imagine if you have a claim ...Cheap is not real
I bought Assist Card insurance in Medellin, Colombia. I turned in the health providers information over 4 weeks ago and was told I would be reimbursed in 9 days. I have made many attempts to reach them and get told to call another number or transferred to nowhere.
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Assist Card, miembro del grupo Starr Insurance, es una organización dedicada a brindar asistencia integral al viajero. Desde 1972 se ha expandido en los cinco continentes. Dispone de 74 oficinas de atención a viajeros interconectadas entre sí con tecnología de última generación, garantizando disponibilidad de atención ininterrumpida 24/7 y multilingüe. Posee una amplia red de prestadores alrededor del mundo y tiene la capacidad de brindar soluciones y respuesta inmediata en más de 190 países, resolviendo desde una simple consulta médica hasta las eventualidades más complejas como un traslado sanitario, localización de equipaje, reserva de vuelos, entre otros servicios. VIAJA MÁS TRANQUILO.See more
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