Review Time
I’ve been seeing Christine at H&R Block, Biggera Waters, for several years and she’s fantastic. She’s always professional, friendly, and makes tax time so easy. Christine explains things clearly, is very thorough, and I always feel confident my return is in good hands. Highly recommend!
Pooja declined to refund me for a "pre-service" payment that was never provided and when I requested to speak with someone else, I was told no other staff member or manager would review my case. They are also demanding me to send my credit card details by email to "confirm" the refund which is highly unprofessional and suspicious, especially for a company that should be secure and encrypted when processing payments. This makes me question whether their website is secure at all and leaves me very worried about the safety of my personal and financial data.
DO NOT USE THIS SERVICE. 0 communication and customer service. Unprofessional, Unhelpful, Stressful, Rude, Arrogant, Obnoxious boss babes in a mini skirt. You will have to chase up your return with phone calls every step of the way and that includes paying your HRblock service fee over the phone before they will lodge your "completed return" with the ato. I would rather poo in my hands and clap than use this service again.
Absolutely disgraceful experience with H&R Block. I paid thousands for business tax work that was never delivered. They managed to register my GST, then completely dropped the ball on everything else. No follow-up. No progress. Just silence.After chasing them for weeks, I finally demanded a refund. They agreed, then proceeded to stall for over 10 days with no proof of payment and zero urgency. I had to keep emailing just to get basic replies. At this point, it feels like they're hoping I’ll just go away.For a company of their size, this is pathetic. No professionalism. No accountability. I’ll be lodging complaints with every regulatory body I can find. Do not trust them with your business. They are a complete waste of time and money.
Lack of customer service. Extremely happy to do your return and take your money. My return was completed and received by the ATO on the 12th of August 2024. It is now 20th January 2025. I tried to contact my local office and left messages to no avail.In frustration I contacted the ATO complaints line. This is when I found out that H & R Block had been notified via10 email from the ATO in relation to my return. At no stage did they advise me of these.
This company used to be great, today they are absolutely terrible rip off merchants. I have paid a fee to have my tax return completed online and they have locked it due to an error on their part. To get it fixed they say to call customer service. Customer service is not a team that can help, they say speak with the online team who are not available at all. The alternate is that I can pay EXTRA MONEY and speak to someone. This is an absolute outrage and after years of loyally using this service I will never do so again. Beware, this is pretty much extortion.
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H&R Block are Australia's leading tax accountants. Offering advice on income tax returns, refunds and more. Visit our nearest office or call 13 23 25
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