hsbc.com

2.1
2.1 Based on 21 reviews

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Average Rating

2.1

/
5

21 Reviews

5 Star
26%
4 Star
0%
3 Star
0%
2 Star
9%
1 Star
65%

Filtered Reviews

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Review Time

Frances B.
Pleasant experience with customer support

I spoke with a representative today who was friendly, polite, and resolved my issues effectively. Their patience and listening skills made a significant difference. They are a valuable asset to the team.

5
Date of experience: Jan 05, 2026
Beware of changing terms

I was offered a balance transfer period of 18 months when it was previously 36 months. I closed my account. Be cautious; this bank is not a reliable partner.

1
Date of experience: Jan 01, 2026
Clare Clark
Terrible customer service experience

This is the worst customer service I've ever experienced, alongside another provider. I've been a customer since I was 10, and now at 35, I find them utterly ineffective. They outsource their customer service, and the whole setup is frustrating. It’s taken days to obtain a simple bank statement, and I still don’t have it. I plan to leave this bank soon.

1
Date of experience: Dec 30, 2025
Noelle F.
A dire warning to others

I am heartbroken and furious with this bank. My account was frozen without notice after a tenant paid rent early, and I was told I couldn't access my own money. I have three children to support, and this is my only income. It’s unacceptable, especially after everything I’ve been through. I’m prepared to take legal action, as this treatment is appalling.

1
Date of experience: Dec 28, 2025
s.hahidx
hsbc aats worsipers shikhs crimals…

hsbc aats worsipers shikhs crimals Africans Pakistani working in accounts department looting ppl pensions ppl income from government this HSBC aats indens and others network they work online global they are professional thevs they steady to loot ppl pensions and others how card says £20 was gone minus but the notification says it's declined but balance is minus this cimnals hsbc sitting behind glass doors in offices and looting venerable ppl money it's been on going that's way I wonder why aats are so many in banking jobs cus they make money via looting venerable individual money they knows very well how it's a technical issue like post office scand.l this aats in HSBC sud be fine in millions and recover ppl funds and give bk to public this thivs indens Pakistani African careabian shikhs crimals all working for a banks they steady how to tricks ppl with technical issues shme on you all aats why wud you do this to those whom are less educated n venerable why ha

1
Date of experience: Dec 27, 2025
App is awful, closing account after a few months

App is awful. Inside Warrington branch people are not friendly and approachable. It's a shame because it's a gorgeous building - the staff are snobby and robotic.

1
Date of experience: Dec 23, 2025
NASIR SULTAN CHOUDHRY
The most worst bank i saw

The most worst bank i saw. Rubbish customer service . On top of that no explanation for holding remittance not that too much also. (950 pounds from canada).

1
Date of experience: Dec 23, 2025
John Heaton
Haley Tang at HSBC was simply excellent…

Haley Tang at HSBC was simply excellent and very professional in dealing with my unexpected need to move funds around my account just before the Christmas holiday. She stepped into the breach when my premier Relationship Director was unavailable It’s service like this that HSBC should be justly proud of and in my view sets the bank Ona pedestal of good performance among its competitors. Thank you Hayley for such superb and knowledgeable service.

5
Date of experience: Dec 22, 2025
Dr John
Traveling abroad

Traveling abroad: Notifications to approve a transaction don't work and there is no alternative. Online chat with a human just refer you to the online banking telephone number (x3). Make an international phone call to that number and you are permanently on hold. No solution other than to use a different bank, which I did.

2
Date of experience: Dec 20, 2025
Lu Liu
I am happy with the service i got today…

I am happy with the service i got today at HSBC Leicester Clock Tower branch. The staff Azeem is handled my query very professionally and guided me really well in a very friendly manner. I want to thank him so much

5
Date of experience: Dec 18, 2025

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