Review Time
Ambiguous copy leads you to think the product is stateside, and shipped from CA. Also, site leads you to believe they will offer easy and free returns. Bu they exclude almost every category of goods from a return and their product ships from China and is extremely low quality.
This store is a scam. On the website it says they are based in LA and everything ships from there, I was confused as to why it was going to take so long to ship. Once I got tracking I realized this was a drop-ship company that ships items from China. It’s a scam bc it’s not upfront with its costumers and it pretending to be something it’s not. I also did a quick google photo search and found the item that I bought in Alibaba for $16, HueGah charges $76 on their site.
This store is a scam. On the website it says they are based in LA and everything ships from there, I was confused as to why it was going to take so long to ship. Once I got tracking I realized this was a drop-ship company that ships items from China. It’s a scam bc it’s not upfront with its costumers and it pretending to be something it’s not. I also did a quick google photo search and found the item that I bought in Alibaba for $16, HueGah charges $76 on their site.
The shipping and processing times are completely unreasonable. I placed an order on the 9th which had an expected delivery date of 18th-22nd. It’s the 27th and the package has still not arrived. While I know the brand doesn’t control the shipping, it took them so long to get the product to the shipper in the first place. Customer service was not helpful at all so I will have to dispute the charge with my credit card. I wish I read the reviews on Shop before ordering because I wouldn’t have purchased from here. Many people have had similar experiences.
I placed an order over 3 months ago from this company, even though they advertise 3-week shipping. Total lie. After constantly tracking my package way past the delivery window, the lamp finally arrived — and it was a $300+ of paper masked to look like a lamp.The lampshade was completely crushed, literally folded like an accordion. The base was scratched up, cheap, and looked nothing like what they advertised. It’s basically made of paper-thin materials.I sent the company multiple photos and videos showing everything and asked for a refund. They ignored almost everything I said and responded with: “We can replace the shade.”No mention of the refund, no mention of the damaged base, and what — am I supposed to wait another 3 months?I had to file a dispute with my bank and report the company to the Better Business Bureau. This whole thing feels like a drop-ship scam: overpriced items, months-long shipping from China, terrible quality, and zero accountability.Do yourself a favor and don't get scammed by this company.
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